While COVID-19 may have thrown a wrench into small businesses ’ plans this year, the good news is there are plenty of strategies that you can still use to grow your small business in 2021. These include strategies that will work around the restrictions the pandemic has placed on businesses of all shapes and sizes […]

Entrepreneurs are some of the busiest people there are. They’re always on the go and are typically balancing multiple high-stakes projects at once. They need flexible-but-reliable technology and business communication solutions that can help them stay on top of everything they’re trying to manage. Virtual phone systems are a must-have for most entrepreneurs or anyone […]

We’re officially just a handful of weeks away from leaving 2020 behind. In the past several months, an unbelievable number of things have changed including the trends for entrepreneurs to watch for.  With a global pandemic, entrepreneurs and businesses all over the world have been forced to get creative with contactless ways of doing business […]

Working with your business should be a pleasant, positive experience for your customers. Even if your product is superior in the industry, if customers are always walking away from purchasing or your customer service department feeling like you gave them a migraine, it won’t bode well for you in the long-run. There are a number […]

Intangible assets such as your ideas, inventions, and even creative assets provide substantial value to your brand and the goods or services your business delivers. Your business is different than the rest, and your value proposition is absolutely worth protecting. That’s why businesses of all sizes should consider implementing an intellectual property (IP) strategy – […]

2020 has shined a light on remote working like no year before. Teams all over the world transitioned to working from home in the matter of days, and research points to the shift being a permanent one. A recent Gartner poll shows that 48% of employees will continue to work remotely at least part of […]

Some businesses have always been run through a virtual organization system, but we’ve certainly seen a dramatic increase this year due to safety concerns surrounding the COVID-19 pandemic. Business owners and employees are working from home, and they may be spread across the same city or even across different continents.  It goes without saying that […]

It’s been a whirlwind year, with so many businesses going remote in order to ensure the safety and wellbeing of their teams. So if your business is one of them, then you’ll need to be well-equipped with a full suite of tools to keep you going strong. The good news? There are plenty of professional […]

The business world looks a good bit different now than they did a year ago. More teams have shifted to predominantly or exclusively remote work, and there’s currently no end in sight.  As a result, office-centric businesses that have previously relied on in-person files and hardware within the building to keep the company running have […]

As a business today, you’re likely well aware of the value of data and analytics. You already track your marketing campaigns carefully to see which paid channels are the most successful, and you watch to see which products and services have the best profit margins.  While many businesses understand the importance of in-depth analytics, a […]

We hear the terms “customer experience” and “CX” everywhere, but what do they really mean? John Foley from Oracle defines customer experience as “the idea that businesses can use everything they know about a customer to personalize and maximize the transaction at every touchpoint and across business channels – in the store, on the phone, […]

For many entrepreneurs, hiring an employee for the first time is a major decision. Especially if you’re bootstrapping, you may not even be taking a salary yourself, so it can be surreal to consider hiring and paying an employee. But there are massive benefits to bringing in additional hands. First, and most importantly, bringing somebody […]

There’s a lot to set up when you’re launching your business. You need to set up a website, find an office space, acquire business licenses and necessary permits, and more. You’ll also want to set up a business phone number. Fortunately, while everything else on that list takes a little bit of time and research, […]

Congratulations, you have an online business, and you’ve got some momentum going. You’ve got a decent list of clients, steady sales are coming in, and your team is growing. You don’t want to just settle there. Very few business owners find success and think “Okay, that’s it, we’ve peaked and I’m good with that.” They […]

Have you ever experienced the frustration of wanting to reach a business, only to find yourself being put through a general call menu that doesn’t include the option you need? This can be nearly rage-inducing when you’re trying to reach a team member who has been helping you or who you trust but instead find […]

A salesperson’s interaction with a potential client is often the only human contact a customer has with your business — and today especially, a majority of those interactions are happening over the phone.  Your sales team is a key component in managing customer expectations and perceptions. Equipping them with the means to communicate and adapt […]