Tresta Blog | Tresta

September 19, 2018

“Auto-attendant” is a term you’ll often hear associated with phone systems. They’re a tremendously useful tool that can be customized to help businesses of all shapes and sizes. We’ve written this to explain the function of an auto-attendant, how it can help your business communicate, and how to configure a Tresta auto-attendant in just a few steps.

What is an auto attendant?

In the simplest terms, it’s exactly as the name implies: an automated attendant for your phone. You’ve probably dealt with one in the past: Have you ever called your pharmacy and heard “Thank you for calling. To ask about a prescription, press 1. To speak to an associate, press 2”? That was an auto-attendant. It answers calls, plays a pre-recorded greeting, and gives the caller options to route their call. The caller presses the corresponding number on their dialpad and their call is routed—that’s it.

Julian De Sevilla |

August 27, 2018

Do you run your own business? Are you in the process of starting one up? If so, congratulations! You’ve got some work to do. Somewhere along the way, you might’ve stopped and asked yourself, “How are customers going to get in touch with me?”, and the ways to answer that question are more numerous than ever. But you still need a phone and more importantly, a phone number. You might think the number you already use for personal calls can do the trick, eliminating your need for another phone number. We wouldn’t recommend that. Though it seems convenient and easy at first, using your personal phone number for your business will almost certainly cause you unnecessary headaches. Here are five reasons why:

Julian De Sevilla |

July 26, 2018

We’re fairly certain you know what call recording is. However, you might not know exactly how useful it can be for your business—there are numerous applications and benefits, some of which might surprise you. We’re here to tell you exactly why you should be recording your business calls. We’ll also go over the various ways to implement call recording and how it works in Tresta.

Julian De Sevilla |

July 11, 2018

Call forwarding is a feature common to most plans on just about every phone system, and Tresta is no different. It’s simple and useful, and there’s a number of different ways to use it to make your life easier, especially when pertaining to business calls. In this guide, we’ll explain what call forwarding is, different ways to use it, and how to configure it in your Tresta system.

Julian De Sevilla |

May 1, 2018

If you’re a sole proprietor, your days are hectic. Marketing, accounting, sales, and administrative tasks fall squarely on your shoulders. While this gives you greater control over the operations of your business, it also requires plenty of time and careful attention. That leaves little time for answering calls, which are one of your leading sources for new business. Trying to juggle phone calls with the rest of your daily tasks puts you in a position to deliver a less-than-stellar phone experience to your callers or worse, send them to voicemail. Sending customers to voicemail regularly is egregious in any capacity, but even worse if you use a personal phone for business matters—it’s just unprofessional.

Stephanie Jones |

March 20, 2018

There’s no denying it: hitting “reply” on an email instead of picking up the phone is more often than not the route you want to take, especially on, say, a Monday morning. It’s fast, it’s easy, and quite frankly, dealing with every single issue that came across your desk with a phone call would get annoying very quickly. There are a lot of situations, however, where the personalized and conversational nature of a phone call is the better way to get your point across. Identifying when and how to best communicate over the phone is the key to optimized communication.

Julian De Sevilla |

January 17, 2018

Everything’s in the cloud these days. Almost overnight, a once fabled buzzword became standard in the zeitgeist of technology, though many people still aren’t sure exactly what it refers to—storing, accessing, or using an application through an internet connection rather than downloading it from software.

Julian De Sevilla |

December 8, 2017

how a virtual phone system helps you through the hectic holidays christmas tree lights

Ah, the holidays. Carols fill the crisp, winter air as leaves turn golden, then red, then fall to the ground. A familiar feeling of dread creeps into the back of your head with the approach of the most hectic season for just about any business.

Staying organized is paramount during the holidays, and it can seem impossible with tasks piling up on top of whatever personal obligations you and your team members may have.

While not easy, it’s certainly possible to stay afloat during the holidays, and a cutting-edge communication system will help.

A cloud-based virtual phone system like Tresta is packed with features designed to optimize how your team communicates and works together, and might be just what you need to survive the season without a hitch.

Julian De Sevilla |

October 31, 2017

7 Must Have Tools for the entrepreneur on the go woman using phone while sitting at her laptop

You’re an entrepreneur on the go.

Maybe your day is full of client meetings around town. Maybe you’re taking a day to work from home. Leaving the office behind, however, might leave you feeling disconnected from the day-to-day operations of your business.

Fortunately, there are a slough of cloud tools and solutions designed to keep go-getting mobile business professionals up to speed with what’s happening behind the scenes while they’re busy on the front lines.

Read on to reveal the best cloud tools for:

Communication
Task Management
Time Management
Organization
Invoicing and Financial Management
Social Media Management
Note Taking

Julian De Sevilla |

August 17, 2017

Woman working on the phone free ebook 5 reasons virtual phone systems are better for small businesses business phone numbers

Of the 27.9 million small businesses in the United States, just over three-fourths of them have zero employees. That’s nearly 21 million people owning and operating a business on their own.

For someone running a business on their own, it makes perfect sense to use your mobile phone as your business phone. There’s no need to add devices or pay another provider for service if your smartphone already meets the needs for your business.

Auto-Attendants: Everything You Need to Know

What is an auto attendant?

5 Reasons to Stop Using Your Personal Phone Number for Business

Call Recording: Everything You Need To Know

Call Forwarding: Everything You Need to Know

The 2 Tools That Will Reinvent Your Phone Experience

Customer Communication: Knowing When to Call Instead of Hitting “Reply”

2018 is the Year to Understand Cloud Communications

How a Virtual Phone System Helps You Through a Hectic Holiday

Must-Have Cloud Tools for the On-The-Go Entrepreneur

Business Phone Numbers: Is My Business Ready for a Cloud Phone System?