Best Customer Service Technology Tips for Small Businesses

October 9, 2019
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business owner with working at home with laptopCustomer service is of increasing importance to all businesses, and there are more tools than ever before that reflect this. We’ve got advanced CRMs hitting the market, insanely capable chatbots, and intuitive help desk software that’s all designed to help businesses offer improved customer service to their clients and save some time and/or money along the way.

The tools we’re using, however, will only really be effective if we know which ones to choose and how to leverage them correctly. With technology seeing rapid developmental strides, it can be hard for businesses to keep up and know exactly how to do this.

In this post, we’re going to take a look at 6 of the best customer service technology tips for small businesses so you can choose the tools that will best serve your business and use them to their full potential. 

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Top 6 Ways to Build Relationships with Your Clients

October 2, 2019
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Customers can be fickle. This is a hard truth that businesses have to face, especially with not-so-true cliches floating around like “the customer is always right.” While the cliche may not be right, there’s no denying that with so many choices available to customers today that it puts them firmly in the driver’s seat.

As a result, they can quickly jump ship the first time another brand offers them a discount or something that seems a little interesting. There’s not much you can do to prevent this except to build better relationships with your clients. 

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Business Podcasts Every Entrepreneur Should Listen To

September 26, 2019
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International Podcast Day is September 30th – and it’s no wonder this new medium has its own day, with over 50% of the US population having partaken. Podcasts have a unique draw, providing listeners with insights and entertainment that are tailored to their interests.

As of June 2019, there were 750,000 podcast shows and counting, with over 30 million episodes available through streaming services like Apple Podcasts, Spotify, and Google Podcasts.

And – as you were no doubt wondering – many of those podcasts are centered around entrepreneurship, start-ups, and business in general. So many, in fact, that it can be difficult to comb through to find the right one for you – so we took the work out of it, and we’ve compiled a short-list of our favorite business podcasts that you should check out if you’re an entrepreneur, founder, or small business owner. Then, you’ll be happy to find a list of many, many more.

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Make the Shift From Traditional to a Virtual Phone System

September 23, 2019
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We’ve come a long way in phone technology in the past two decades – from the once-revolutionary Blackberry, which some people called Palm Pilots (even though that was a totally different thing altogether) and allowed you to answer emails, all the way to the smartphones of today – which can do practically anything.

Want to manage your business’ invoices through your phone, or check to make sure that you closed your garage door? With the right apps, you can do both. 

It’s no surprise that over the course of the past two decades businesses have begun to drift from conventional phone systems. Before the era of smartphones, everyone was pretty much glued to their desks from 9-5 with traditional phone systems. If you wanted to make a call, it had to be right there. 

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8 Business Communication Facts You Need to Know

September 19, 2019
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The modern business has a multitude of choices of tools to communicate with their customers, potential customers, and internally with their team. The list of tools ranges from traditional phone calls to automated chatbots. 

But new technology requires time and money and with a small team, you don’t want to overcommit to more communication channels than you can manage. As a small business, how do you decide which tools will appease both your customers and your team? These eight communication statistics will help you land on an integrated solution that works best for you and your business.

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September 9, 2019
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Business technology trends are typically linear and progressive, telling us a lot about what technology is standard now and what we can expect to need or have available in the future. Having a solid understanding of what’s happening is key, it’s what our customers will come to expect and how we’ll need to evolve in order to remain competitive.

There are a few key technology trends that businesses should be watching for in 2019, and in this post, we’re going to look at each one and some of the current tools that allow businesses to take part in each one. 

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Call Forwarding: Everything You Need to Know

September 4, 2019
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Call forwarding is a feature common to most plans on just about every phone system, and Tresta is no different. It’s simple and useful, and there’s a number of different ways to use it to make your life easier, especially when pertaining to business calls. In this guide, we’ll explain what call forwarding is, different ways to use it, and how to configure it in your Tresta system.

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The Future of Chatbots In Small Business Communication

August 26, 2019
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With so much to do, businesses and marketers are increasingly relying on technology and tools that are designed to automate some of the work that we’re doing. We all want more time in our day, and finding ways to cut costs and reduce the need for extra manpower on “non-critical” tasks seems like a good solution.

There are many cases, though, where technology just can’t deliver what an actual employee can, so understanding how to use the tools without relying on them too heavily is the best solution.

Chatbots are the perfect example. By 2020, 85% of businesses will have added low-cost chatbots to their support platforms, hoping to take some of the burden off their staff. In this post, we’re going to take a close look at how chatbots are currently being used and what their future is in small business. 

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How to Select a Small Business Phone System

August 20, 2019
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The average American checks their phone 47 times a day, every day. American Millennials check their phones even more frequently, hitting an average of 86 times per day. We’ve always got our phones in our hands (or at least close by), and they play an increasingly prevalent role in our personal and professional lives.

Choosing a small business phone system, therefore, is important. We’re long past the days where businesses had to rely on a local service provider to set up landlines in office, keeping employees stuck at their desks. Now, phone systems have evolved alongside everything else in the technological world, and they can do more for you now than ever before. 

There are so many options out there when it comes to small business phone systems that it can be overwhelming trying to make the right decision. In this post, we’ll walk you step-by-step through the decision making process so you can feel confident in the phone system you choose. 

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The Millennial Influence on Business Communication

August 13, 2019
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Millennials are the generation that the media loves to hate. We’ve all seen the supposed thought pieces that say Millennials are lazy, entitled, and apparently a little too-obsessed with avocado toast.

Plenty of research has shown that this isn’t the case. Instead, many Millennials are driven, especially as employees. They want to work for a company where they can make a difference, and they have big ambitions to offer value to their employer and society in general. And since Millennials now make up a third of the workforce, it’s no surprise that they’ve been making a big impact in the way businesses operate.

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