Some of the updates are major changes to existing features, others are minor quality-of-life upgrades, but all put together, they add up in a big way. All said, this is the best Tresta has ever been, and after months of hard work, we’re very excited to share it with you!
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We’ve come a long way from switchboard operators and party lines. A traditional business phone system can be costly, not to mention the hardware equipment. Many companies, both big and small, are switching to a less-expensive, more beneficial option: the virtual PBX (private branch exchange).
A virtual PBX uses the internet rather than traditional phone lines so you make, route, and receive calls—all without the hardware of a traditional phone system. All at a fraction of the cost. And all with the capabilities of a traditional system, plus more. No, it’s not too good to be true.
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“Auto-attendant” is a term you’ll often hear associated with phone systems. They’re a tremendously useful tool that can be customized to help businesses of all shapes and sizes. We’ve written this to explain the function of an auto-attendant, how it can help your business communicate, and how to configure a Tresta auto-attendant in just a few steps.
In the simplest terms, it’s exactly as the name implies: an automated attendant for your phone. You’ve probably dealt with one in the past: Have you ever called your pharmacy and heard “Thank you for calling. To ask about a prescription, press 1. To speak to an associate, press 2”? That was an auto-attendant. It answers calls, plays a pre-recorded greeting, and gives the caller options to route their call. The caller presses the corresponding number on their dialpad and their call is routed—that’s it.
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Do you run your own business? Are you in the process of starting one up? If so, congratulations! You’ve got some work to do. Somewhere along the way, you might’ve stopped and asked yourself, “How are customers going to get in touch with me?”, and the ways to answer that question are more numerous than ever. But you still need a phone and more importantly, a phone number. You might think the number you already use for personal calls can do the trick, eliminating your need for another phone number. We wouldn’t recommend that. Though it seems convenient and easy at first, using your personal phone number for your business will almost certainly cause you unnecessary headaches. Here are five reasons why:
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We’re fairly certain you know what call recording is. However, you might not know exactly how useful it can be for your business—there are numerous applications and benefits, some of which might surprise you. We’re here to tell you exactly why you should be recording your business calls. We’ll also go over the various ways to implement call recording and how it works in Tresta.
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Call forwarding is a feature common to most plans on just about every phone system, and Tresta is no different. It’s simple and useful, and there’s a number of different ways to use it to make your life easier, especially when pertaining to business calls. In this guide, we’ll explain what call forwarding is, different ways to use it, and how to configure it in your Tresta system.
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If you’re a sole proprietor, your days are hectic. Marketing, accounting, sales, and administrative tasks fall squarely on your shoulders. While this gives you greater control over the operations of your business, it also requires plenty of time and careful attention. That leaves little time for answering calls, which are one of your leading sources for new business. Trying to juggle phone calls with the rest of your daily tasks puts you in a position to deliver a less-than-stellar phone experience to your callers or worse, send them to voicemail. Sending customers to voicemail regularly is egregious in any capacity, but even worse if you use a personal phone for business matters—it’s just unprofessional.
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There’s no denying it: hitting “reply” on an email instead of picking up the phone is more often than not the route you want to take, especially on, say, a Monday morning. It’s fast, it’s easy, and quite frankly, dealing with every single issue that came across your desk with a phone call would get annoying very quickly. There are a lot of situations, however, where the personalized and conversational nature of a phone call is the better way to get your point across. Identifying when and how to best communicate over the phone is the key to optimized communication.
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Everything’s in the cloud these days. Almost overnight, a once fabled buzzword became standard in the zeitgeist of technology, though many people still aren’t sure exactly what it refers to—storing, accessing, or using an application through an internet connection rather than downloading it from software.
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Ah, the holidays. Carols fill the crisp, winter air as leaves turn golden, then red, then fall to the ground. A familiar feeling of dread creeps into the back of your head with the approach of the most hectic season for just about any business.
Staying organized is paramount during the holidays, and it can seem impossible with tasks piling up on top of whatever personal obligations you and your team members may have.
While not easy, it’s certainly possible to stay afloat during the holidays, and a cutting-edge communication system will help.
A cloud-based virtual phone system like Tresta is packed with features designed to optimize how your team communicates and works together, and might be just what you need to survive the season without a hitch.
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