For many entrepreneurs, hiring an employee for the first time is a major decision. Especially if you’re bootstrapping, you may not even be taking a salary yourself, so it can be surreal to consider hiring and paying an employee. But there are massive benefits to bringing in additional hands. First, and most importantly, bringing somebody […]

There’s a lot to set up when you’re launching your business. You need to set up a website, find an office space, acquire business licenses and necessary permits, and more. You’ll also want to set up a business phone number. Fortunately, while everything else on that list takes a little bit of time and research, […]

Congratulations, you have an online business, and you’ve got some momentum going. You’ve got a decent list of clients, steady sales are coming in, and your team is growing. You don’t want to just settle there. Very few business owners find success and think “Okay, that’s it, we’ve peaked and I’m good with that.” They […]

Have you ever experienced the frustration of wanting to reach a business, only to find yourself being put through a general call menu that doesn’t include the option you need? This can be nearly rage-inducing when you’re trying to reach a team member who has been helping you or who you trust but instead find […]

A salesperson’s interaction with a potential client is often the only human contact a customer has with your business — and today especially, a majority of those interactions are happening over the phone.  Your sales team is a key component in managing customer expectations and perceptions. Equipping them with the means to communicate and adapt […]

I know what you’re thinking: not another blog about funding a startup. Just kidding. Anybody at the beginning of their entrepreneurial journey knows this is a key question when it comes to starting and scaling their business. We are going to identify some key startup business tips to help get your business off the ground […]

There are some decisions you’ll need to make early on that can significantly impact your business’s path to growth long-term.  Many businesses, for example, choose to start an LLC instead of a sole proprietorship because it will scale well over time, offering plenty of flexibility to grow into other types of incorporations. Some will choose […]

When you first start a business, incoming phone calls are relatively easy to manage. You might answer the phone yourself a few times a day to answer frequently asked questions or to support a customer. But what about when your business grows so significantly that you have specialized teams that need to take certain calls, […]

Are you a small business owner, or entrepreneur interested in building a strong foundation for your new business? Our partners at the Straight Shot Podcast are pushing out a Small Business Startup crash course, and to be honest, it’s a great place to start. Hosted by the staff of Reformation Productions, an Atlanta-based marketing agency, […]

When businesses are setting up their communications, there are plenty of different options to choose from. What used to be the standard in-office technology and physical phones, is no longer the norm and businesses are quickly shifting to more flexible communication platforms. Some large corporations buy their entire staff iPhones with their own business numbers, […]

When you’re setting up your business communication platforms, there’s a lot to keep up with. You need to worry about live chat on your site, social channels, and a strong email service. Because of this, it’s not uncommon for brands to just accept the first phone number their provider offers them while they’re getting their […]

With remote working on the rise, it’s super important to maintain top-notch communication with your team and your clients. Even though your coworkers are no longer located “around the corner”, they still need to hear from you. In addition, your clients are calling to ask questions, book appointments, and you’ll want to assure them that […]

Does your startup have a business phone system that’s working for you? Plenty of startups don’t, believe it or not. They start out relying entirely on messenger and email communication, using the occasional Skype call or Google Hangouts as needed for face-to-face calls. Eventually, many move to an in-office system, grounding their business and their […]

Now that we’ve been social distancing for several weeks, we’ve started to find our groove when it comes to working remotely. Working from home is full of perks like avoiding your commute and having the freedom to work in sweatpants. You gain flexibility in your work schedule and the lack of side conversations allows you […]

Another month in quarantine, another month’s worth of business podcast recommendations from your friends here at Tresta. Each of the podcasts we recommend are hand-selected for the value that they provide to our small business and entrepreneur community – whether discussing founder stories, taking a deep dive into current trends, or identifying what’s next in […]

Call recording is a powerful virtual phone feature that enables you to replay audio from both inbound and outbound calls, gaining you business insights you may have missed otherwise.  While the standard message “This call may be recorded for quality assurance.” may be accurate, there are many ways to benefit from call recording. That’s why, […]