A Changing World in Customer Service and How to Keep Up

July 16, 2019
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Customers have higher expectations than ever before. They expect customer service excellence at every turn; that’s the standard now, not a perk, and if a customer has anything less than what they consider a stellar experience, they’re likely to jump ship and hire one of your competitors instead.

 A whopping 33% of customers recently surveyed expressed that they’d end a business relationship with one brand after a single bad customer service experience, and with 80% of Americans believing that brands are stepping up more than ever before in this area, why wouldn’t they? 

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4 Benefits of a Local Phone Number for my Small Business

July 10, 2019
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When you’re building up your business, it’s easy to focus on big picture things – your brand, unique selling proposition, pricing, and website. With so many things to think about, it’s easy to overlook tiny details, like how you want company email addresses to end or what type of phone number you choose. While they may seem like minor details to you, they can be important signals that your customers read into, so it’s essential to make each decision carefully. 

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What is a Virtual Business Number?

July 2, 2019
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Starting and running a business has so many moving parts that are difficult to keep up with, and so many of those moving parts are so expensive. It’s no surprise that most small business owners end up working overtime to make their new venture a success, sacrificing a work-life balance to try to make their dreams a reality.

This is much easier to do with the right tools in place, and fortunately there are a large number of resources that can help small business owners find smarter, more efficient, and more cost-effective ways to do things. 

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Set Up the Perfect Business Phone System in 4 Steps

June 25, 2019
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Not long ago, setting up a business phone system for your small business was a tedious and complicated process that often required expensive IT specialists or consultants. Fortunately, a lot has changed, and now freelancers, solopreneurs, and small business owners can choose from a host of easy-to-configure virtual phone systems. This simple, four-step guide will walk you through how to set up a new business phone number, start saving money, and get back to business in no time. 

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4 Ways to Manage Your Remote Team More Effectively

June 19, 2019
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Increasing numbers of teams are working remotely, whether they’re working with a few external third party members like freelancers or if their entire team is spread out across multiple zip codes (or continents). This presents a new challenge that many businesses haven’t experienced before: how to manage a remote team as effectively as they would an in-office team.

Remote work offers a number of distinct benefits for employees and employers alike, but there’s no denying that it can make cohesive teamwork a little more of a challenge. Leaders working with remote teams need to adapt new strategies in order to manage their people more effectively. In this post, we’ll look at the 4 best changes you should make to get the best results with an out-of-office team.

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How to Achieve Work-Life Balance Using a Virtual Business Phone Number

June 12, 2019
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Do you run your own business or plan to soon? Congratulations, working for yourself is both liberating and fulfilling. You can work when and where you want to and you’re most likely spending your days doing something you love.

However, when working for yourself, the line between your professional and personal lives can get blurry. Very blurry. Assisting a customer at 11:00 p.m. is one way to provide great service, but not so great for maintaining work-life balance.

Work-life balance is essential to prevent burnout and to remain productive. It’s also important to your health. In fact, people working more than 55 hours per week are more likely to develop heart issues. Still, 66 percent of Americans feel like they don’t have work-life balance and 33 percent regularly work on the weekends or holidays.

How do you achieve work-life balance without compromising the health of your business? Having a separate business phone number with the right features can help.

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8 Affordable Tools That Allow You To Run Your Company From Anywhere

June 4, 2019
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70% of professionals work remotely at least once/week and around 50% of small businesses are home-based. Businesses are moving further away from the full-time traditional office setting, increasing flexibility and making for a happier workforce.

However, less water cooler talk and access to the supply closet stocked with 4 different colors of post it notes might also mean less tools necessary to run your business. But it doesn’t have to be that way. If you’re thinking about working while traveling abroad or even if you want to bring on a team of remote employees, there are tons of robust and affordable business tools that will help boost productivity and keep your operation running smoothly.

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How a Toll-Free Number Will Benefit My Business

May 29, 2019
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Do you remember anxiously waiting until 9pm to call your best friend from camp across the country? It’s true, long distance phone calls aren’t nearly as much of a concern as they used to be, with most people shifting more towards cell phone usage instead of relying heavily on landlines, but toll-free numbers still play a prominent role in helping many businesses connect with their customers and vice versa.

But aren’t toll-free numbers a little 1998? Not necessarily. Originally, toll-free numbers were primarily used to help users get in touch with large businesses without getting hit with those long distance fees, but there are a number of distinct advantages they can offer businesses today outside of those original perks.

As you’re getting your business set up or scaling it to the next level and wondering how you want to handle all the incoming calls you’re expecting, consider toll-free numbers. In this post, we’ll look at why toll-free numbers are beneficial for both your business and your callers.  

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How to Get a Business Phone Number

May 21, 2019
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It seems like such a small detail, finding and choosing a business phone number, until it’s actually time for you to do exactly that. Then it’s clear that there are a number of different decisions and considerations involved in the process, and that there’s a lot of pressure to choose the right one.

What type of number should you get? What services and call features do you need? Do you want to be lugging around multiple phones, and how should you choose from the many providers and carriers out there?

If you’re currently in the middle of the decision making process, we’re here to help. We’ll take you step by step through the process of narrowing down what you need and want so that when you’re finding a business phone number, you’ll be able to choose the right one the first time around.

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What is Virtual Voicemail?

May 8, 2019
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What is Virtual Voicemail

Virtual voicemail allows you to present callers with a professional voicemail experience when you can’t answer the phone. It often includes a variety of features including custom greetings, a visual interface that displays messages, and customizable voicemail boxes. With virtual voicemail, you can better serve your clients and meet your goals with ease.

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