Everything You Need To Know About Call Recording

July 26, 2018
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We’re fairly certain you know what call recording is. However, you might not know exactly how useful it can be for your business—there are numerous applications and benefits, some of which might surprise you.  We’re here to tell you exactly why you should be recording your business calls. We’ll also go over the various ways to implement call recording and how it works in Tresta.

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Everything You Need to Know About Call Forwarding

July 11, 2018
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Call forwarding is a feature common to most plans on just about every phone system, and Tresta is no different. It’s simple and useful, and there’s a number of different ways to use it to make your life easier, especially when pertaining to business calls. In this guide, we’ll explain what call forwarding is, different ways to use it, and how to configure it in your Tresta system.

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The 2 Tools That Will Reinvent Your Phone Experience

May 1, 2018
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If you’re a sole proprietor, your days are hectic. Marketing, accounting, sales, and administrative tasks fall squarely on your shoulders. While this gives you greater control over the operations of your business, it also requires plenty of time and careful attention. That leaves little time for answering calls, which are one of your leading sources for new business. Trying to juggle phone calls with the rest of your daily tasks puts you in a position to deliver a less-than-stellar phone experience to your callers or worse, send them to voicemail. Sending customers to voicemail regularly is egregious in any capacity, but even worse if you use a personal phone for business matters—it’s just unprofessional.

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Customer Communication: Knowing When to Call Instead of Hitting “Reply”

March 20, 2018
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There’s no denying it: hitting “reply” on an email instead of picking up the phone  is more often than not the route you want to take, especially on, say, a Monday morning. It’s fast, it’s easy, and quite frankly, dealing with every single issue that came across your desk with a phone call would get annoying very quickly. There are a lot of situations, however, where the personalized and conversational nature of a phone call is the better way to get your point across. Identifying when and how to best communicate over the phone is the key to optimized communication.

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2018 is the Year to Understand Cloud Communications

January 17, 2018
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Everything’s in the cloud these days. Almost overnight, a once fabled buzzword became standard in the zeitgeist of technology, though many people still aren’t sure exactly what it refers to—storing, accessing, or using an application through an internet connection rather than downloading it from software.

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How a Virtual Phone System Helps You Through a Hectic Holiday

December 8, 2017
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how a virtual phone system helps you through the hectic holidays christmas tree lights

 

Ah, the holidays. Carols fill the crisp, winter air as leaves turn golden, then red, then fall to the ground. A familiar feeling of dread creeps into the back of your head with the approach of the most hectic season for just about any business.

Staying organized is paramount during the holidays, and it can seem impossible with tasks piling up on top of whatever personal obligations you and your team members may have.

While not easy, it’s certainly possible to stay afloat during the holidays, and a cutting-edge communication system will help.

A cloud-based virtual phone system like Tresta is packed with features designed to optimize how your team communicates and works together, and might be just what you need to survive the season without a hitch. 

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Must-Have Cloud Tools for the On-The-Go Entrepreneur

October 31, 2017
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7 Must Have Tools for the entrepreneur on the go woman using phone while sitting at her laptop

You’re an entrepreneur on the go.

Maybe your day is full of client meetings around town. Maybe you’re taking a day to work from home. Leaving the office behind, however, might leave you feeling disconnected from the day-to-day operations of your business.

Fortunately, there are a slough of cloud tools and solutions designed to keep go-getting mobile business professionals up to speed with what’s happening behind the scenes while they’re busy on the front lines.

Read on to reveal the best cloud tools for:

  • Communication
  • Task Management
  • Time Management
  • Organization
  • Invoicing and Financial Management
  • Social Media Management
  • Note Taking
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Business Phone Numbers: Is My Business Ready for a Cloud Phone System?

August 17, 2017
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Woman working on the phone free ebook 5 reasons virtual phone systems are better for small businesses business phone numbers

Of the 27.9 million small businesses in the United States, just over three-fourths of them have zero employees. That’s nearly 21 million people owning and operating a business on their own.

For someone running a business on their own, it makes perfect sense to use your mobile phone as your business phone. There’s no need to add devices or pay another provider for service if your smartphone already meets the needs for your business.

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5 Ways a Virtual Phone System Makes Your Remote Team More Productive

July 31, 2017
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man working at train station on cell phone virtual phone system remote work

The modern workplace is as diverse and flexible as the people who make it up. Advances in technology allow teams to work remotely as physical proximity is no longer a barrier to getting work done. Remote work helps businesses make better use of talented people from anywhere and enables flexible collaboration. Using remote workers results in reduced overhead costs as well, as more workers contribute from home rather than an office.

In a recent survey, a surprising 91 percent of respondents said they are more productive when working remotely, in addition to feeling happier and more valued.

A virtual phone system easily connects everyone on your team regardless of location. They are more user-friendly and affordable than traditional phone systems, and will make everyone more productive.

Here are five significant ways a virtual phone system makes your remote workers more productive.

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Can a Virtual Phone System Make Your Home-Based Business More Competitive?

July 7, 2017
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Home Office with laptop, smartphone, coffee and mouse virtual phone system home-based business

Running a business from home can feel like a disadvantage. Yet, it’s no secret the way small businesses operate is changing – remote work is more prevalent than ever.

It’s feasible to sustain a business from home successfully just as you could from any office. The key to competing with larger businesses is recognizing your advantage: superior service.

A survey conducted by American Express found that 81 percent of respondents thought smaller companies placed greater emphasis on service than bigger companies.

small business record store people shopping customer service statistic

 

Customers are  also willing to spend 13 percent more with a company they believe provides excellent service.

If your business provides superior, stress-free service to customers, it won’t matter if you’re based from home or from a trendy office space in the city.

A virtual phone system places your home-based business on a level playing field with larger competitors in two important ways. Here’s what you need to know.

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