With charts of call volume by month, week, day and hour, summary statistics describing each user, group and phone number’s activity, and call details that show the call flow, caller locations and more, Tresta’s built-in call reporting helps you understand how your company is engaging on phone calls.
Assign a unique phone number to each campaign and easily track the quantity and quality of calls across your campaigns, so you can optimize performance.
Access call recordings from within reports to easily monitor how your team is handling calls, identify training needs and better understand your customers.
Tresta provides a host of call reporting and analytics. Access the web app to get better insight into what is happening on your business phone service. Running call reports will provide you an intuitive overview of the call data for each of your phone numbers, users and groups. Customize the reports with visual charts that show trends by hour, day, week or month. View the data in tables that list the raw call details for each call in your selected reporting period.
Roll-up statistics and call summaries are available that show the breakdown of total, outbound, inbound, answered and missed calls, as well as total talk time and average call duration.
Tresta’s call reporting can help you make better-informed decisions with clear, actionable insights into what is happening on your business phone service.
See for yourself by signing up for a 7-day free trial.
We understand that you may have other tools to aggregate or visualize your call reporting. Even though Tresta has many great visualizations, charts and tables to customize, you have the option to export all call data as a CSV file to use with other tools like Excel.
Explore Tresta’s call reporting on your 7-day free trail.
Tresta allows you to set up as many new phone numbers as you need. For $5 per line/month you can set up dedicated phone numbers for marketing campaigns that can be tracked via call reporting. Route these numbers to users or groups, assign call menus to qualify and direct inbound traffic, and view quantity and quality of calls attributed to these campaigns to optimize your ad performance.
Start your free trail and see Tresta’s call reporting for yourself.
Call recording is an included feature with Tresta. It is easy to record your inbound and outbound phone calls. Just sign into the web app, enable the call recording option on the phone number that you want to record, set your notification message and you are all set up.
Your recordings will not expire, you can access them anywhere via the web and mobile apps and you can even have them emailed to you after each call.
Learn more about call recording and the other powerful features by signing up for a 7-day free trial.
Each call has rich data that is available in your call reporting and analytics. When viewing your summaries, you can click on any row within the call report to reveal a call detail pane to view a rich summary of the call. Each call detail shows a map of the phone number location, a step-by-step view of the call routing flow and any voicemails or recordings that may be associated with the call.
Start making better-informed business decisions with actionable insights. Experience Tresta’s call reporting by signing up for your free trail.