Tresta provides a cloud-based phone system with features such as call forwarding, call routing, auto attendant, and more (the “Services”). The Services may not be available in all areas, and are subject to the terms and conditions outlined below.
Geographic Scope. The Services only support calls to and from the U.S. and Canada (U.S. and Canadian phone numbers). We reserve the right, in our sole and exclusive discretion, to block access to and from specific phone numbers or geographic locations that that we deem to be fraudulent.
Fraudulent Calls. We cannot control the calls that are placed to phone numbers you provision from or port into Tresta. If you become aware of or suspect that fraudulent activity is occurring on phone numbers you have provisioned from Tresta, it is your responsibility to notify us in writing immediately so that appropriate action can be taken to minimize costs. You are solely responsible for all charges incurred on your Account whether or not they are incurred by you personally, except those incurred after a suspension of your Account due to your written notification to us of unauthorized access.
Service Interruptions. You acknowledge and agree that the Services may not be available 100% of the time. Credit allowances for interruptions of service may be provided on a case-by-case basis at the sole discretion of Tresta and shall be your sole remedy for any service interruptions or problems with the Services.
Ownership of Phone Numbers. Tresta provides toll-free and local phone numbers. You own any phone number provisioned through Tresta, or ported in to Tresta from a third-party provider.
Porting In and Out. You may port (transfer) phone numbers to another carrier at no charge. You must, however, notify us of the transfer of the number so that we can assure it is added or removed from your Account accordingly.
You are responsible for all charges that accrue on your Account regardless of whether a phone number was transferred to another carrier if you don’t notify us of the transfer. If you transfer numbers to another carrier and intend to cancel your Tresta Account, you must notify us by calling +1 (844) 2-TRESTA so that all charges can be terminated.
Tresta will use reasonable efforts to help you port numbers in or out of our Services. You understand, however, that the number porting process depends on third parties outside of Tresta’s control. Tresta will not be liable for any failure or delay of a third party to cooperate in the porting of a phone number, or for the allegedly unauthorized porting of a telephone number by a third party.
Termination of Account/Reassignment of Phone Numbers. After an Account is terminated for any reason, Tresta may reassign phone numbers on your Account to other customers or to a reserve inventory. The number will then be unavailable for you to transfer to another carrier, and Tresta will not be responsible for any costs which result due to the loss of a phone number. It is your responsibility to transfer numbers to other carriers prior to terminating the Tresta Account if you wish to retain those phone numbers.
Phone Number Testing. Tresta makes every effort to ensure that phone numbers provisioned to you are working immediately after purchase. There are some technical considerations, however, which are beyond Tresta’s control. Therefore, you must test any phone number provisioned by Tresta immediately after purchase to ensure it is working properly. Tresta will not be responsible for any advertising expenses or other costs which could have been avoided had you tested the phone number immediately after purchase.
Disputes over Phone Numbers. Tresta will not adjudicate disputes over ownership of an Account or phone numbers. In the event a dispute is not resolved independent of Tresta, Tresta reserves the right to terminate an Account to avoid further charges from accruing.
Availability. You have the option to have all calls placed through the Tresta platform recorded. Copies of recordings can be accessed by logging into your Account at www.tresta.com. Call recordings can also be downloaded or emailed to you via your Account or by contacting customer service.
Legal Requirements. Significant laws govern the recording of telephone calls, and these laws vary by State. You are required to obtain consent from all participants of the call to record a conversation. You are solely responsible for complying with all federal, state and local laws in any relevant jurisdiction when using this feature. Tresta expressly disclaims all liability with respect to the recording of telephone conversations. You agree to fully, finally and forever release, discharge, hold harmless and fully indemnify Tresta from and against any damages or liabilities of any kind related to your recording of conversations using the Services.