Billing Subject to Change. Tresta reserves the right to change its billing methods in its sole discretion at any time without notice.
Billing Increments. Minutes are billed in six-second increments, with a 6-second billing minimum for calls to all available destinations.
Tresta Changes to Plans and Pricing. All available price plans are published on the Website, which will be regularly updated with price changes and special offers. We can change the applicable usage charges and plan pricing at any time by posting the changes on the Website. You can contact Customer Service and request details of our prices or any price change at any time at +1 (844) 2-TRESTA.
Customer Changes to Purchased Plans. You can make changes to plans or features at any time by contacting Customer Service at +1 (844) 2-TRESTA or by logging into your Account online and modifying your selections.
Billing Credits and Adjustments. Any credits or adjustments for mid-month changes to Services will be reflected on your next statement.
Monthly Billing. You will be billed once per month. You must have a valid credit card on file to maintain the Services. Credit cards will be automatically charged five (5) calendar days after a statement is generated on each Customer Account.
Credit Card on File. It is your sole responsibility to update credit cards on file in the event a credit card is closed or expires. Time is of the essence for payment.
Billing Cycle. Your billing cycle will be on the same day each month and is determined by the date of sign-up or re-activation on your Account. For example, if you sign up on the 3rd of the month, your bill cycle will run from the 3rd to the 2nd of each month. If you sign up after the 28th of any given month, your billing cycle will begin on the 28th day of the month and end on the 27th day of the following month.
Invoice Delivery. By default, billing related communications will be sent to the email addresses associated with any User who is a member of the Billing Admin User Group. You may also request that billing related communications be copied to additional addresses by configuring this in your Account or by contacting Customer Service. It is your responsibility to update the email addresses associated with any Tresta Account as needed.
Termination of Account for Non-payment. We reserve the right to terminate your Account due to failure to pay an invoice when due. You will be notified by email if your Account has been terminated. Tresta will not be responsible for any missed calls, advertising costs or other damages that result from the termination of any Account due to non-payment.
Fees for Non-payment. If an Account balance remains unpaid, an Account may be turned over to an outside, third-party collections agency. The collection agency imposes charges of 14% on business Accounts, and this fee is passed on to any non-paying Customer. This fee amount is subject to change without notice.
Declined Credit Card. If a credit card payment is declined, we will attempt to recharge it on several occasions without advance notice. If we do not receive payment, either through an automated recharge or by a payment initiated by Customer, within twenty-one (21) calendar days from the statement date, the Account will be closed for non-payment. You can re-activate the Account by paying the balance due in full.
New Account Balance. Customers with a past due balance will be charged the full balance due upon opening a new Account or re-activating a closed Account.
Credits and Refunds. Tresta plans and bundled allowances may only be used for our Services, and you will not be entitled to receive any cash refund for any remaining credit or allowance unless expressly stated otherwise in this Agreement. Credits and allowances are not transferable, and no interest will be payable on credit balances or allowances. Credits issued on an Account will be applied toward future charges and balances and will not be refunded to a credit card except (a) in unusual circumstances as approved by a Customer Service Manager; or (b) after the termination of an Account, in which case negative balances will be refunded to a credit card five (5) calendar days after the final statement is generated.
Disputed Charges. You must notify us by e-mail to email@example.com of any disputed charges/debits within thirty (30) days of the statement date reflecting the disputed charge. To the extent we determine that a billing adjustment is warranted, we will credit your Account accordingly. If you fail to notify us of a billing dispute as noted above, you hereby waive all rights to bring any claim regarding the particular charge/debit.