Acceptable Use Policy
This Acceptable Use Policy (“AUP”) is incorporated by reference into your Agreement with Tresta which you agreed to by signing up for any Tresta Service. This AUP governs your use of the Tresta Services, including the Tresta website, web application/portal, desktop and mobile apps, phone services, messaging services, conferencing, video calls and/or any other Services Tresta may offer to its customers.
All capitalized terms used in this AUP without definition will have the same meaning set forth in the Terms and Conditions available at www.tresta.com/legal/terms-of-use, into which this AUP is incorporated.
Reasonable and Fair Use of Services
Free Trial Period
- Falsely impersonating any other individual, business or government entity, brand, law enforcement officer or agency, or in any way mispresenting who you are to Tresta or to any user, or recipient/sender of calls or messages on your Account;
- Behaving in any manner that is illegal, threatening, harassing, defamatory, obscene, deceptive, fraudulent, malicious, tortious or invasive of any other person’s privacy;
- Conducting any activity that infringes, misappropriates or otherwise violates Tresta or anyone’s rights (including intellectual property, privacy, personality, publicity or otherwise);
- Displaying or using Tresta’s intellectual property, including trademarks, logos or written content without Tresta’s consent;
- Conducting any activity that exploits or harms others, including but not limited to, any phishing activities;
- Transmitting any material to Tresta or via the Tresta Services that contains viruses, time or logic bombs, Trojan horses, worms, malware, spyware or any other malicious activity or program that may be harmful or dangerous;
- Misleading Tresta or recipients by creating false Caller IDs (e.g., Caller ID Spoofing) or faking your identity;
- Sending unsolicited messages or advertisements, including voice calling, voice mail, SMS/MMS messages, faxes, email or any other message/advertisement (commercial or otherwise) (“Spamming”);
- Using the Services for purposes of reviewing, monitoring or incorporating Services into other applications without Tresta’s prior written consent;
- Using the Services in excess of what would be expected of a single human user on the platform;
- Abusing any promotional, discount or bonus program offered by Tresta;
- Reverse engineering, or attempting to reverse engineer, or any attempt to obtain the source code or underlying ideas, data or information of or relating to the Services;
- Using any automated dialers, computer-assisted dialing or messaging applications or integrations to the Tresta platform that exceed the normal usage of a single human user on the platform;
- Trunking or Forwarding your Tresta phone numbers to or from other numbers that handle multiple simultaneous calls;
- Being abusive or inappropriate to Tresta’s employees or contractors, agents or related parties;
- Disparaging Tresta in any public forum;
- Using stolen or unauthorized credit cards on your Account; or
- Using the Services in any way that interrupts or interferes with other customer’s use and enjoyment of the Services in any manner.
High Risk Use
You may not use the Services in any application that may be deemed “high-risk” or in any situation where, in the normal course of use, service disruption could result in personal injury or death (e.g., phone services for 911 call centers or emergency response centers). You acknowledge and understand the Services may not be available in the event of a loss of power, internet or other unforeseen outage.
SMS and MMS Messaging
- Messages may only be sent from a human user via our web or mobile app; no automated, integrated or other computer-based application may be used to generate or send messages;
- Before sending an SMS or MMS message to any number you must have their express consent to do so (“Opt-in”). Implied consent is not considered sufficient (unless the recipient messages you first), nor is purchasing a list of “users who have opted into messaging”. Opt-in consent may be obtained via a web form where it is clearly explained that the user is opting into messaging, or by having them send a message to your number, or by some other intentional, documented method. You must keep records of how users opted-in to messaging as MNOs such as T-Mobile may require proof of that consent.
- It is required that you provide a way for users to opt out of your messages via text. They may do so by texting you clear keywords, including STOP and UNSUBSCRIBE. Tresta will automatically prevent messages being sent to phone numbers that have previously sent a “STOP” or “UNSUBSCRIBE” text to you, but you should always maintain your opt-out data independently as Tresta assumes no liability for messages you send on your Account.
- You must provide a way for recipients to request help via text. If a recipient sends you a message with HELP in the content, you must reply with information about how they can reach you for additional assistance, such as a phone number or email address.
- You may not send messages that contain prohibited content, defined as:
- Any message that is illegal, fraudulent or inappropriate as defined herein above;
- Any activity in connection or conjunction with any pornographic and/or adult entertainment industry purpose, regardless of whether such activity is lawfully permitted;
- Depictions or endorsements of violence, hate speech, or otherwise engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior;
- Content related to the sale or promotion of substances that are classified as controlled substances under federal law, including marijuana (cannabis); or
- Content associated with age-restricted products and services, such as alcohol, firearms, or tobacco.
- You may not use Tresta’s Services to send or receive messages for the following purposes:
- Third-party or affiliate lead and/or commission generation
- Advertisements for loans
- Credit Repair offers
- Debt Relief
- Debt Collection
- Work from home, secret shopper, or other similar advertising campaigns
- You may not engage in “snowshoe messaging”, which is a technique used to spread messages across many sending phone numbers.