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Schedules

Control how calls route based on the day of week and time of day.

Flexible Call Scheduling

Tresta’s flexible call scheduling accommodates a range of scheduling needs – company office hours, department hours, individual team members’ hours and more – and you have complete control of how your calls are handled within each schedule range.

You can apply a schedule anywhere in a call flow, so the possibilities for how you use them in your phone system are truly limitless.

Macbook and iPhone scheduling

Main Business Hours

Create schedules that adjust call handling based on your main business hours. Easily play a different main greeting, provider callers with different menu options, and/or send callers to different locations when you’re open vs when you’re closed.

Company business calendar

Department Hours

If you have departments that maintain different hours from your main office hours, it’s easy to create custom schedules that accommodate each department’s unique hours and call handling needs.

Department hours scheduling

Employee Hours

Create a schedule for each employee, and Tresta will automatically send calls to the right place based on their availability.

Employee hours scheduling feature

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Tresta makes it easy to get a new phone number or transfer your current one.

Frequently Asked Questions

How many different schedules can I create?

You can create an unlimited amount of schedules, so if your sales team operates on different hours than your accounting staff, you’re covered with Tresta.

Can I route calls differently depending on the day and time of the call?

Yes. With Tresta you can set up schedules that give your callers different options based on when they called your business phone number. Tresta’s flexible platform is not limited to just your hours of operation – you can add as many routing rule settings in a day as you need.

How can I set up a schedule?

Schedules can be easily configured in the Tresta web app by a System Admin.

Does Tresta charge extra for schedules?

No, there are no additional charges for setting up schedules.

I have other questions. Who can help me?

If you have additional questions, we’d love to talk with you. Our product specialists are available 24/7 – visit our contact page for details on how to reach us by phone, chat, and email.

Loved by Customers

At Tresta, you’re our passion. We’re constantly striving to make our business phone system even better, because nothing makes us happier than seeing you happy.