Personal Ring Groups
Simultaneous Ring Groups
There are two ways to set up a ring group – If you want to dial all users at once, simply add all of the desired users to a user group and route calls to that group. If you want to dial each user one at a time (aka hunt group), use smart routing to add the users in the desired order.
Yes. You can create hunt groups via our smart routing feature. Just tell Tresta which users to dial, the order you want them dialed, and the amount of time to ring each user at before rolling over to the next user.
Absolutely – just create a user group that contains all of the desired users and then route callers to that group via your call flows.
There are no limits to the amount of people that can be in a simultaneous ring group (user group), or a hunt group (configured through smart routing).
Each user can add up to five devices (mobile phones, landlines or forwarding numbers) to their user profile, effectively creating a personal ring group. Tresta will try to reach the user at all of their devices simultaneously.