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Make Changes to Your Extensions at Any Time
Users are individuals with a unique login to your account. Extensions are four-digit numbers that can be assigned to users, user groups and forwarding numbers for use in auto attendants.
All extensions can be easily configured in the Tresta web app by a System Admin on your account.
You can have up to 9,000 extensions on your account.
Callers can dial an extension from within any auto attendant. To make sure your callers are aware of the option, the audio file you play should contain instructions to callers to press an extension number at any time to be routed to the person or department they wish to reach.
Extension numbers start at 1000 and end at 9999. You can pick the exact extension numbers you’d like from within this range.
Yes, you can assign an extension number to a user group to make it easier for callers to reach the user group directly.
If you have additional questions, we’d love to talk with you. Our product specialists are available 24/7 – visit our contact page for details on how to reach us by phone, chat, and email.