Call Menus

Give your customers self-service call menus to quickly navigate where they need to go, 24/7. With Tresta, create customized menus in minutes. No receptionist required!

Call Menus
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Simple call menus for easy navigation.

Call menus make it easy to automatically send your customers to the right destination the first time. It’s as simple as “Press 1 for Customer Service, or press 2 for Sales.”

Customize call menus to fit your business.

With Tresta, you can customize your call menus to fit your business needs. Automatically navigate customers, without the need to wait for a live person to transfer the call. Set up keys 0 through 9 with departments, groups, or individuals.

Customize call menus.

Create call submenus for better service.

Do callers reach the right department, but need more choices? No worries! Tresta has you covered with submenus. Once callers reach the right department, tiered call menus help customers get to exactly where they need to be.

Create call sub-menus.

Deliver an excellent customer experience.

Call menus give your customers clear, simple directions to their destination. Update your call menus as often as needed so your customers always have a smooth experience.

Deliver excellent customer service.

Why use call menus from Tresta?

Check out some of the top reasons our customers love Tresta call menus.

Virtual department creation.

With Tresta’s user and groups, you can create virtual departments for customer support teams, sales teams, and more. Call menus automatically navigate your customers to the right department every time. Add as many departments as you need to grow with your business!

Virtual department creation.

Intelligent call routing.

Tresta’s smart routing paired with call menus lets you route calls intelligently. Send callers to the right attendant, user, group, forwarding number, submenu, voicemail box or other destination based on the caller's keypress selection, the day of week and time of day, and your team's availability. Automated navigation has never been smarter.

Multiple call routing options.

Custom greetings.

Want to greet callers professionally with self-service menus? Automatically answer basic questions like hours of operation? With Tresta’s custom greetings, you can. Combine customer greetings with call menus to offer customers automated, fast service, all while leaving your team to focus on calls that require a live person.

Custom messaging for fast service.

No extra charge.

At Tresta, we believe call menus are an essential part of business phone systems, not an add-on. That’s why our call menus come at no extra charge. Get every Tresta feature for one flat rate, including call recording, call analytics, unlimited voicemail storage, and more!

No extra charge.

What can I do with call menus from Tresta?

Automate customer service.

With call menus from Tresta, eliminate the need for live customer service representatives with call menus. You save on labor costs and your customers get the answers they need as quickly as possible.

Automate customer service.

Grow your call menus with your business.

Big or small, Tresta’s call menu system can accommodate your business needs so your business can keep on growing. Assign new keys, create submenus, and reassign keys as you need at no extra cost.

Grow your call menus with your business.

Enjoy an easy-to-use interface.

Tresta’s interface was built with your business in mind. Easily create call menus through the Tresta web app with a setup wizard that shows exactly how your calls will route in an intuitive visual call flow.

Enjoy an easy-to-use interface.

FAQs: Call Menus

Read on to learn the answers to common questions about Tresta's call menus, or contact us for more information.

Can I create more than one call menu?

Absolutely. Create submenus to connect callers with different departments.

How do submenus work?

Submenus allow for callers to connect with specific departments. For example, once the caller reaches the billing department, the submenu might prompt callers with, “Press 1 to pay your bill now. Press 2 to speak with a billing specialist...”

How much does it cost to set up call menus?

There is no extra cost to set up submenus with Tresta. We offer all Tresta phone features at one low, per user price!

How many menu options can I have?

As many as you need! Each phone number can be assigned a unique call menu, and you can even link call menus to one another.

Can call menus handle more than one caller at a time?

Of course! Tresta’s call menus can triage several callers at once.

How do I set up call menus?

Tresta’s call menus are easy to set up. If you need assistance, Tresta offers 24/7 support. Here are the three steps to setting up your call menus:


1. Record or upload your custom greeting.
With Tresta, you design the greeting and change it anytime (at no additional cost). Record your call menu greeting to inform customers of the menu options. Or, if you already have a recording you’d like to use, just upload a WAV or MP3 file recording.

2. Link keys to call menus.
First, link keys 0 through 9 to the menu options that will best serve your customers. The Tresta call menus also allow callers to connect to employees three different ways: dial by name, by extension, or company directory.

Depending on your business needs, keys can be linked to any of the following: user or department, forwarding number, pre-recorded message, voicemail box, sub-menu of additional options, or even another call menu.

3. Connect call menus to phone number(s).
Finally, route any of your existing phone numbers to your new call menu phone system.