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Call Menus

“For Sales, press 1. For Support, press 2. For Billing, press 3…”

Make It Easy for Callers to Find What They Need

Call menus give callers a simple set options to select from, so it’s easy to get to the department or individual they need to speak with.

call menu flow

Automatically Get Calls to the Right Place

Configure keys 0 through 9 to route to an individual, team or department, forwarding number, voicemail box or sub-menu, and enjoy automatic call delivery without the need for a live person to transfer the call.

call menu flow within mobile phone

Review Menu Reports to Understand Call Trends

In addition to serving as an efficient means of routing callers, call menus also serve to automatically categorize your calls for you. If you have three menu options for example – Sales, Support and Billing – it’s easy to review call reports to see how many calls you’re receiving in each category.

call menu bar chart of total calls

It’s Easy –
Let’s Start Here

Tresta makes it easy to get a new phone number or transfer your current one.

Frequently Asked Questions

How can I set up a call menu?

Call menus, also known as an auto attendant, can be easily set up in the Tresta web app by a System Admin on your account.

What call routing options can I include in my call menu?

You have lots of flexibility and can route callers to any destination within the Tresta system, such as a user, department (user group), a forwarding number, a voicemail box or a sub-menu. If you are using extensions, you can also instruct callers to dial a direct extension number to be connected to the appropriate destination.

Can I add custom greetings and messages into my call menus?

Yes, you will need to add customized greetings so that your callers know what menu options to select. You can record your greetings directly in the web app using a standard computer microphone, or you can upload a pre-recorded WAV or MP3 file onto your account.

Can I configure my call menus to provide different options depending on the day and time of the call?

Yes, using call scheduling, you can choose what options are available to your callers depending on the day — and even the hour — they called.

Can I set up multiple call menus?

Yes, you can have an unlimited number of call menus, so you can have different caller options depending on the phone number they dialed.

I have other questions. Who can help me?

If you have additional questions, we’d love to talk with you. Our product specialists are available 24/7 – visit our contact page for details on how to reach us by phone, chat, and email.

Loved by Customers

At Tresta, you’re our passion. We’re constantly striving to make our business phone system even better, because nothing makes us happier than seeing you happy.