Make It Easy for Callers to Find What They Need
Automatically Get Calls to the Right Place
Review Menu Reports to Understand Call Trends
Call menus, also known as an auto attendant, can be easily set up in the Tresta web app by a System Admin on your account.
You have lots of flexibility and can route callers to any destination within the Tresta system, such as a user, department (user group), a forwarding number, a voicemail box or a sub-menu. If you are using extensions, you can also instruct callers to dial a direct extension number to be connected to the appropriate destination.
Yes, you will need to add customized greetings so that your callers know what menu options to select. You can record your greetings directly in the web app using a standard computer microphone, or you can upload a pre-recorded WAV or MP3 file onto your account.
Yes, using call scheduling, you can choose what options are available to your callers depending on the day — and even the hour — they called.
Yes, you can have an unlimited number of call menus, so you can have different caller options depending on the phone number they dialed.
If you have additional questions, we’d love to talk with you. Our product specialists are available 24/7 – visit our contact page for details on how to reach us by phone, chat, and email.