Help callers get to the right person or team with a menu of keypress options.
Present Callers with a Menu of Options
“For Sales, press 1. For Support, press 2. For Billing, press 3…” Call menus work as part of your auto attendant to give callers a simple set options to select from, making it easy for callers to get to the person or department they need to speak with.
Easily Manage Where Each Menu Option Goes
Each key 0 through 9 can be configured to play an audio file, if desired, and then route the caller to a user, group, forwarding number, voicemail box or a sub-menu.
Use Sub Menus for Branching Logic
With sub-menus, it’s easy to create menu trees that drill down to provide another menu of options based on the caller’s last selection.
Modify Your Menu Based On Your Hours
With Tresta’s schedules, it’s easy to present a different menu of options or to handle menu options differently based on the day of week and time of day.
Review Menu Reports to Understand Call Trends
In addition to serving as an efficient means of routing callers, call menus also help categorize your calls. Use Tresta’s call reports to see how your calls are being distributed across across the users, groups and forwarding numbers you’ve added to your phone system.
A Lot More Than Just Call Menus
Along with call menus, Tresta includes over 20 powerful call management features at no extra charge.
