Auto Attendant

Tresta's built-in auto attendant makes it easy to get callers to the right person or team 24/7, no receptionist required.

Auto Attendant
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Automatically greet callers with self-service menus.

Tresta’s auto attendant allows your customers to select from a menu of options to reach their destination efficiently and quickly, even without a live receptionist available. Eliminate caller wait times and the cost of a full-time receptionist, all while getting your customers where they need to go.

Create a seamless customer experience.

Tresta’s auto attendant routes callers to their destination efficiently, even without a live receptionist available. Plus, an auto attendant system can help multiple callers at once, so no one is left waiting on hold!

Create a seamless customer experience.

Set a professional tone.

An auto attendant system can help a small business feel larger, setting a strong professional tone right off the bat without a live receptionist. Large companies benefit from streamlined, efficient communication when customers can reach the right person on the first try.

Set a professional tone.

Be available to customers anytime.

With an auto attendant from Tresta, customers can reach your business 24/7. Auto attendants are never out sick or away from their desk, so customers always get a prompt, professional greeting—even after hours.

Be available to customers anytime.

Why use an auto attendant from Tresta?

Check out some of the top reasons our customers love the Tresta auto attendant.

Flexible call routing options.

Tresta gives you the option to route callers to a user or department, forwarding number, pre-recorded message, voicemail box, sub-menu of additional options or even another auto attendant! Simply assign keys 0 through 9 to fit your business needs.

Flexible call routing options.

No special equipment required.

Your Tresta auto attendant can be set up in minutes, no additional equipment or hardware required. Use the Tresta app for iOS or Android to convert your cell phone into a powerful business phone (without exposing your personal number), and manage your phone service through the Tresta web app.

No hardware required.

Every feature for one low price.

Get every Tresta feature for one flat rate — no contracts or “premium plans” required. Take advantage of smart routing, call recording, call analytics, custom extensions, custom groups, and unlimited voicemail storage for one low price.

Every feature for one low price.

What can I do with an auto attendant from Tresta?

Serve customers quickly and efficiently.

Callers can self-guide through your call system to reach their destination quickly, which reduces caller wait times and improves communication efficiency. You can even route calls to different people and groups based on the time of day or other factors, so important calls are never missed!

Serve customers quickly and efficiently.

Grow your menu with your business.

Your Tresta auto attendant is designed to scale up with your business. Add users and groups to your auto attendant system at no extra cost, and change the recorded message anytime you want.

Grow your menu with your business.

Set up your auto attendant in minutes.

It’s as easy as 1, 2, 3. Record or upload a greeting, assign your menu options, and link a phone number to your new auto attendant. That’s it—your auto attendant can start right away!

Set up your auto attendant in minutes.

FAQs: Auto Attendant

Read on to learn the answers to common questions about Tresta's auto attendant feature, or contact us for more information.

What is an auto attendant?

An auto attendant is an automated phone answering system with built-in, self-service call routing. When a caller reaches a recorded message as part of an auto attendant system, they can use keys 0 through 9 to reach different different users, departments, voicemail boxes, and more.

Can auto attendant handle more than one caller at a time?

Yes, Tresta’s auto attendant can handle multiple callers at once. In fact, there's no limit on the number of simultaneous callers it can support.

Does Tresta charge extra for auto attendant?

No! Tresta pricing is based on per user, per month—not on usage or select features. Use auto attendant (and other features) as much as you want at no additional cost.

How do I set up my auto attendant?

Tresta’s auto attendant is easy to set up. Should you need any assistance, Tresta offers 24/7 support for all virtual phone systems. Here are the three steps to setting up your auto attendant:


1. Record or upload your auto attendant greeting.
With Tresta, you design the greeting and change it anytime (at no additional cost). Record your auto attendant greeting to inform customers of the menu options. Or, if you already have a recording you’d like to use, just upload a WAV or MP3 file recording.

2. Link keys to auto attendant menu.
After listening to your greeting, callers can either enter the 4-digit extension of a person or department, or select an option that you may have configured for keys 1 through 0.

Depending on your business needs, keys can be linked to any of the following: user or department, forwarding number, pre-recorded message, voicemail box, sub-menu of additional options or even another auto attendant.

3. Connect auto attendant to phone number(s).
Finally, route any of your existing phone numbers to your new auto attendant phone system.