Automatically Answer and Route Calls
Set a Professional Tone
Grow Your Menu with Your Business
An auto attendant is an automated business phone answering system with built-in, self-service call routing. When a caller reaches a recorded message as part of an auto attendant system, they can select from the menu options (0-9) to reach different users, departments, voicemail boxes and more.
Auto attendants can be easily set up in the web app by a System Admin on your account.
Yes, you can have an unlimited number of auto attendants, so you can have different caller options depending on the phone number they dialed.
You have lots of flexibility and can route callers to any destination within the Tresta business calling system, such as a user, department (user group), a forwarding number, a voicemail box or a sub-menu. If you are using extensions, you can also instruct callers to dial a direct extension number to be connected to the appropriate destination.
Yes, using call scheduling, you can choose what options are available to your callers depending on the day — and even the hour — they called.
Yes, you will need to add customized greetings so that your callers know what auto attendant options to select. You can record your greetings directly in the web app using a standard computer microphone, or you can upload a pre-recorded WAV or MP3 file onto your account.
If you have additional questions, we’d love to talk with you. Our product specialists are available 24/7 – visit our contact page for details on how to reach us by phone, chat, and email.