Category Archives: Uncategorized

A Changing World in Customer Service and How to Keep Up

July 16, 2019
TwitterFacebookLinkedIn

Customers have higher expectations than ever before. They expect customer service excellence at every turn; that’s the standard now, not a perk, and if a customer has anything less than what they consider a stellar experience, they’re likely to jump ship and hire one of your competitors instead.

 A whopping 33% of customers recently surveyed expressed that they’d end a business relationship with one brand after a single bad customer service experience, and with 80% of Americans believing that brands are stepping up more than ever before in this area, why wouldn’t they? 

READ MORE

4 Benefits of a Local Phone Number for my Small Business

July 10, 2019
TwitterFacebookLinkedIn

When you’re building up your business, it’s easy to focus on big picture things – your brand, unique selling proposition, pricing, and website. With so many things to think about, it’s easy to overlook tiny details, like how you want company email addresses to end or what type of phone number you choose. While they may seem like minor details to you, they can be important signals that your customers read into, so it’s essential to make each decision carefully. 

READ MORE

How to Achieve Work-Life Balance Using a Virtual Business Phone Number

June 12, 2019
TwitterFacebookLinkedIn

Do you run your own business or plan to soon? Congratulations, working for yourself is both liberating and fulfilling. You can work when and where you want to and you’re most likely spending your days doing something you love.

However, when working for yourself, the line between your professional and personal lives can get blurry. Very blurry. Assisting a customer at 11:00 p.m. is one way to provide great service, but not so great for maintaining work-life balance.

Work-life balance is essential to prevent burnout and to remain productive. It’s also important to your health. In fact, people working more than 55 hours per week are more likely to develop heart issues. Still, 66 percent of Americans feel like they don’t have work-life balance and 33 percent regularly work on the weekends or holidays.

How do you achieve work-life balance without compromising the health of your business? Having a separate business phone number with the right features can help.

READ MORE

8 Affordable Tools That Allow You To Run Your Company From Anywhere

June 4, 2019
TwitterFacebookLinkedIn

70% of professionals work remotely at least once/week and around 50% of small businesses are home-based. Businesses are moving further away from the full-time traditional office setting, increasing flexibility and making for a happier workforce.

However, less water cooler talk and access to the supply closet stocked with 4 different colors of post it notes might also mean less tools necessary to run your business. But it doesn’t have to be that way. If you’re thinking about working while traveling abroad or even if you want to bring on a team of remote employees, there are tons of robust and affordable business tools that will help boost productivity and keep your operation running smoothly.

READ MORE

How a Toll-Free Number Will Benefit My Business

May 29, 2019
TwitterFacebookLinkedIn

Do you remember anxiously waiting until 9pm to call your best friend from camp across the country? It’s true, long distance phone calls aren’t nearly as much of a concern as they used to be, with most people shifting more towards cell phone usage instead of relying heavily on landlines, but toll-free numbers still play a prominent role in helping many businesses connect with their customers and vice versa.

But aren’t toll-free numbers a little 1998? Not necessarily. Originally, toll-free numbers were primarily used to help users get in touch with large businesses without getting hit with those long distance fees, but there are a number of distinct advantages they can offer businesses today outside of those original perks.

As you’re getting your business set up or scaling it to the next level and wondering how you want to handle all the incoming calls you’re expecting, consider toll-free numbers. In this post, we’ll look at why toll-free numbers are beneficial for both your business and your callers.  

READ MORE

How to Port Your Phone Number to a New Provider

April 16, 2019
TwitterFacebookLinkedIn

Porting your phone number to a new provider

Did you know that if you switch things up and get a new plan with a new phone provider, you can still carry over your old number with you?

There have actually been laws in place to protect your right to do exactly this since 2004.

While many of us have likely experienced the temptation to at least consider switching over to a new provider for reasons ranging from customer service issues to better pricing, the thought of getting a new number after everyone has had it for fifteen years is almost unbearable. The ability to port your number to a new provider is the best solution for most people in this situation.

There are plenty of reasons you want to keep the same number, after all, especially if it’s a business number that your customers use to get in touch. The last thing you need is to lose clients because they didn’t get the message about your new digits.

And contrary to popular misconception, porting a phone number to a new provider is actually a pretty easy process, and it’s often an inexpensive one, too. Let’s take a look at how it works.

READ MORE

How to Turn Your Smartphone Into a Mobile Office

April 8, 2019
TwitterFacebookLinkedIn

The idea of handling business from a smartphone isn’t new to anyone at this point. Emails, finances, note-taking, payroll, and more can all be managed from the pocket-sized device.

In fact, a Forbes survey found that 9 out of 10 executives use smartphones for business, and 10 percent of those surveyed said smartphones were their exclusive device for day-to-day decisions.

Everyone and their mother has one in their pocket these days, and it’s difficult to dispute the unparalleled convenience they offer. Your phone is always there, regardless of where your day takes you.

If you depend on a smartphone for even part of your business operations, it’s worth it to optimize what’s possible from your phone.

With a virtual phone system like Tresta, your phone becomes a bona-fide mobile office, putting your business communications entirely in the palm of your hand. Read on to find out just how easy it is to turn your smartphone into a mobile office.

READ MORE

What to Look for in a Virtual PBX Phone System

December 19, 2018
TwitterFacebookLinkedIn

A virtual PBX can transform your small business, offering increased flexibility, mobility, and efficiency while helping you improve customer service. For these reasons, the virtual PBX market is exploding. With so many options to choose from, it can be difficult to figure out which one is best for your business needs.

A virtual PBX phone system uses the internet instead of traditional phone lines to make, route, and receive calls. Since this type of system doesn’t require any special hardware, you can use it anywhere, on any type of device: mobile phones, tablets, laptops, or desktop computers. This type of phone system also offers business phone features and typically costs a fraction of the price of a landline.

READ MORE

5 Reasons to Stop Using Your Personal Phone Number for Business

August 27, 2018
TwitterFacebookLinkedIn

Do you run your own business? Are you in the process of starting one up? If so, congratulations! You’ve got some work to do. Somewhere along the way, you might’ve stopped and asked yourself, “How are customers going to get in touch with me?”, and the ways to answer that question are more numerous than ever. But you still need a phone and more importantly, a phone number. You might think the number you already use for personal calls can do the trick, eliminating your need for another phone number. We wouldn’t recommend that. Though it seems convenient and easy at first, using your personal phone number for your business will almost certainly cause you unnecessary headaches. Here are five reasons why:

READ MORE
v