Users & Departments

Tresta's flexible users and users groups help you manage call routing and permissions in your company's phone sytem.

Users & Departments

Control who's part of your company's phone system.

Tresta's users and users groups let you represent all of your employees and teams in your phone system and control how their calls route and what they can access.

Add your entire team for just $15/user per month.

With Tresta, it's easy to scale your phone system as your business grows. Add or remove users from your system at any time, and pay just $15/mo for the users on your account.

Create virtual departments.

Take advantage of built-in user groups.

Tresta automatically includes three user groups for you to sort users into:

  • All Users
    Members can only make changes to their own user profile.
  • Billing Admins
    Members are able to view billing invoices, modify the payment method on file, and cancel service.
  • System Admins
    Members can make system configuration changes that affect how your business phone system works.
Built-in user groups.

Add as many custom user groups as you need for free.

Create as many custom user groups as you want to represent teams and organization units. Route calls to your user groups so everyone that needs to can share in the opportunity to answer incoming calls and access voicemails that are left for the group.

Create virtual departments.

Easily control how calls are routed for your users and departments.

Create new groups and add or remove users from groups at any time — no IT support or extra equipment involved. Tresta’s virtual call routing is easy to set up, and you can create as many groups as you need to fit your business.

Simple call distribution setup.

Leverage shared voicemail boxes for teams.

With user groups, you can distribute messages to multiple team members at the same time. Group members can even share a department voicemail box so multiple people can hear messages (and admins can enable or disable certain members from receiving messages at any time).

Department or team voicemail boxes.

FAQs: Users & Departments

Read on to learn the answers to common questions about users and departments, or contact us for more information.

How many users or groups can we have?

As many as you need! Just pay the flat rate for each user, and all Tresta features are included at no additional cost!

How do I add a user to a group?

Users and groups can be edited from the Tresta web app by any system administrator. Add users to groups or remove users at any time for no additional cost.

You can add new users or remove former users from your Tresta phone system. We take your business phone customization a step further and offer the capability to add or remove users from groups at any time.

Where can I add a user to my overall phone system?

You can add new users at any time from the web app in the Users section of Settings.

Is there a penalty for adding/deleting users or groups?

Never. Tresta offers complete flexibility for you to do what you need for your phone service. You’ll never be penalized for the number of times or the frequency at which you add/delete users.

I have other questions. Who can help me?

If you have additional questions, we'd love to talk with you. To speak with a product specialist, call (844) 2-TRESTA or use the chat icon in the lower right-hand corner — we're available 24/7.