Users & Departments
Control Who’s Part of Your Company’s Phone System
Add Your Entire Team for Only $15 per User
Take Advantage of System Groups
Create New User Groups for Free
Easily Control How Calls Are Routed to Users and Departments
A user is an individual with a unique login to your company’s phone system. A user account is required for anyone that wants to make or receive calls and texts on your business phone number, use the Tresta mobile app, or access items stored in the system like voicemail messages and recordings.
User groups help organize your team members, control access levels, and allow you to route calls and voicemail messages to teams of individuals in a more efficient way than if you tried to manage them each individually. Most customers create user groups for each department in their organization.
No, there are no limits to the number of users or user groups you can add to your Tresta account.
Yes, you can configure Tresta to route callers to a user group, which will ring all of the members of the user group simultaneously. The first one to accept the call will be connected.
Yes, user groups come with a built-in voicemail box. You can customize the greeting that plays on each voicemail box from within the Tresta web app.
If you have additional questions, we’d love to talk with you. Our product specialists are available 24/7 – visit our contact page for details on how to reach us by phone, chat, and email.