Users & Departments
Use Tresta to create unique users and user groups to manage call distribution and help customers reach the right person every time.
Create custom groups for teams and departments.
Make your business phone system work for you. With automated call distribution from Tresta, you can assign teams, departments, and other groups to specific extensions.
Create virtual departments.
With Tresta’s user and group functionality, you can create virtual departments for sales teams, customer support teams, or any other departments. Users have both a direct dial number and a group extension for routing within the system.
Simple call distribution setup.
Create new groups and add or remove users from groups at any time — no IT support or extra equipment involved. Tresta’s virtual call routing is easy to set up, and you can create as many groups as you need to fit your business.
Never miss a call.
Don’t miss opportunities because of missed calls. With Tresta, you can configure settings to ring everyone’s phone in the group at once, or you can set it up to ring users in a certain order until someone answers. You’ll enjoy never missing a customer call, and callers will enjoy not sitting on hold because any group member can answer!
Why use Tresta's users and departments?
Check out some of the top reasons our customers love Tresta’s users and groups features.
Built-in user groups.
Tresta automatically includes three user groups for you to sort users into:
- All Users
Members can only make changes to their own user profile. - Billing Admins
Members are able to view billing invoices, modify the payment method on file, and cancel service. - System Admins
Members can make system configuration changes that affect how your business phone system works.
Customizable user groups.
In addition to the built-in user groups, you can create your own user groups to represent teams, departments, or any other entities. User groups are easy to make and let you share incoming calls, voicemails, and call recordings among the group members.
Department or team voicemail boxes
With user groups, you can distribute messages to multiple team members at the same time. Group members can even share a department voicemail box so multiple people can hear messages (and admins can enable or disable certain members from receiving messages at any time).
Every feature for one low price.
All Tresta features are included in one flat rate — no contracts or “premium plans” required. Get call recording, call analytics, auto attendants, unlimited voicemail storage, and more all for one low price.
No special equipment required.
The Tresta mobile app turns your cell phone into a business phone (without giving out your personal number). Use the Android or iOS app to turn your cell phone into a fully capable business phone, and manage your Tresta service through the web app.
Loved by customers!
Here's what a few of them have to say about Tresta...
"Tresta automatically routes certain calls to our answering service, while we retain the ones we want to answer. It's a very capable service that has served our needs well."
Bonnie Hill
Spay Neuter Network
"Tresta helped me saved over $300/mo since switching from my old provider last year. I was apprehensive since the cost savings were so much, thinking it may be sub-par, but I couldn’t be more pleased."
Michael Bagrevandian
Drive Data Recovery LLC
"Tresta has outstanding service. I had a problem that, it turns out, was being caused by my cell phone provider, but Tresta helped me get it resolved quickly. I'm very impressed with the service I received."
David Dayton
Fulcrum PR
"I love Tresta's call scheduling feature. My calls now automatically go to my voicemail after hours and whenever I am at an event."
Christie Woodrow
Wildflower Event Design
"I love how my voicemail messages are emailed to me. It makes it easy to stay current with my messages, so I can return calls more quickly."
TJ Young
Carolina Tile, Grout, and Tub Restoration
"Tresta has made it easier to track what calls come from our ads and what calls come from organic traffic on our website. It makes it easier to track our ROI on our advertising."
Eric Hartline
Airborne Texas Air
"This service has made it much easier to advertise and generate business without giving out my personal phone number."
Matt Buff
JJC Marketing
What can I do with Tresta's users and groups?
Add unlimited groups for free.
Organize your business’s virtual phone system however you need, and group users into user groups to represent teams and departments. User groups are free, so add as many as you want!
Provide better customer support.
Use user groups to send calls to teams instead of individuals so that callers are more likely to reach someone. In the event that no one can answer, shared voicemail boxes ensure that everyone gets the caller's message so you can return their call quickly.
Put call analytics to work.
With Tresta analytics, you can view call activity for your entire organization, or filter down to a specific location or user. See how calls break down by department, user, and phone number with roll-up statistics that include call counts, dispositions, duration, and more.
FAQs: Users & Departments
Read on to learn the answers to common questions about users and departments, or contact us for more information.
How many users or groups can we have?
As many as you need! Just pay the flat rate for each user, and all Tresta features are included at no additional cost!
How do I add a user to a group?
Users and groups can be edited from the Tresta web app by any system administrator. Add users to groups or remove users at any time for no additional cost.
You can add new users or remove former users from your Tresta phone system. We take your business phone customization a step further and offer the capability to add or remove users from groups at any time.
Where can I add a user to my overall phone system?
You can add new users at any time from the web app in the Users section of Settings.
Is there a penalty for adding/deleting users or groups?
Never. Tresta offers complete flexibility for you to do what you need for your phone service. You’ll never be penalized for the number of times or the frequency at which you add/delete users.
I have other questions. Who can help me?
If you have additional questions, we'd love to talk with you. To speak with a product specialist, call (844) 2-TRESTA or use the chat icon in the lower right-hand corner — we're available 24/7.
