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Users & Departments

Flexible users and groups for call routing and system permissions.

Control Who’s Part of Your Company’s Phone System

Tresta’s users and groups let you represent all of your employees and teams in your phone system, so you can control how their calls route and what they can access.

Add Your Entire Team for Only $15 per User

With Tresta, it’s easy to scale your phone system as your business grows. Add or remove users from your system at any time, and pay just $15/mo or less for the users on your account. For details on our volume discount tiers, visit our pricing page.

Entire team business calling

Take Advantage of System Groups

Tresta includes three built-in system groups that control permissions within your phone system.

All Users: Members can only make changes to their own user profile.

Billing Admins: Members are able to view billing invoices, modify the payment method on file and cancel service.

System Admins: Members can make system configuration changes that affect how your business phone system works.

Setting up user and admin groups

Create New User Groups for Free

Create as many user groups as you need to represent departments, teams and other organizational units – user groups are completely free, like all of Tresta’s features.

User groups

Easily Control How Calls Are Routed to Users and Departments

With Tresta’s easy call routing, you can route calls to individuals or entire departments. With ring groups, you can ring multiple people all at once or in a hunt group sequence, and members can even share a voicemail box or call recording stream, so everyone can stay on the same page.

Call routing feature

Explore All Tresta’s Features

Tresta offers unlimited calling and texting, and powerful call management features all for one low price.

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Web + Mobile Apps
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Unlimited Calling
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Unlimited Texting
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Local Numbers
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Toll-Free Numbers
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Dynamic Caller ID
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Auto Attendants
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Call Menus
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Smart Routing
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Users & Departments
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Extensions
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Ring Groups
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Schedules
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Custom Greetings
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Call Forwarding
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Voicemail
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Call Recording
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Analytics

It’s Easy –
Let’s Start Here

Tresta makes it easy to get a new phone number or transfer your current one.

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Get a Local Number
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Get a Toll-Free Number
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Transfer Your Number

Frequently Asked Questions

What is a user?

A user is an individual with a unique login to your company’s phone system. A user account is required for anyone that wants to make or receive calls and texts on your business phone number, use the Tresta mobile app, or access items stored in the system like voicemail messages and recordings.

What are the benefits of user groups?

User groups help organize your team members, control access levels, and allow you to route calls and voicemail messages to teams of individuals in a more efficient way than if you tried to manage them each individually. Most customers create user groups for each department in their organization.

Are there any limits to the number of users or user groups?

No, there are no limits to the number of users or user groups you can add to your Tresta account.

Can I call an entire user group at once?

Yes, you can configure Tresta to route callers to a user group, which will ring all of the members of the user group simultaneously. The first one to accept the call will be connected.

Can I set up a voicemail box for a user group?

Yes, user groups come with a built-in voicemail box. You can customize the greeting that plays on each voicemail box from within the Tresta web app.

I have other questions. Who can help me?

If you have additional questions, we’d love to talk with you. Our product specialists are available 24/7 – visit our contact page for details on how to reach us by phone, chat, and email.

Loved by Customers

At Tresta, you’re our passion. We’re constantly striving to make our business phone system even better, because nothing makes us happier than seeing you happy.

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Tresta Team Chad, Sarah, Duane, Stephanie, Zach, RichardTresta Team Sarah and Zach