Smart Routing

Automatically route callers to users, departments, voicemail, auto attendants, alternate numbers, and more. Easily create customized routes to quickly send callers to the right destination.

Smart Routing
Clouds

Smart call routing for smart businesses.

Create simple or complex call routes that can be easily customized and changed.

Custom routes to fit your needs.

With Tresta, route calls to anywhere: users, departments, auto attendants, voicemails, audio files, schedules, or alternate numbers. If there’s no answer, smart routing knows exactly where to send the call next! Create customized call routes to fit the needs of your company and customers.

Custom routes to fit your needs.

Route calls with intelligence.

What if a call is routed to a user or department, but there’s no answer? No problem. Tresta’s call routing lets you set where the call should go next. Send the call to voicemail, or continue routing. Your call routes can be simple or complex—either way, it's smart enough to get your customers where they need to go!

Route calls with intelligence.

Greet callers with self-service menus.

Today’s customers expect quick service. When you combine call routing with call menus, callers can get where they need to go without waiting for a live person to transfer the call. Simply select a menu option and call routing takes over, knowing exactly who is on first and second to take the call.

Greet callers with self-service menus.

Call center efficiency, without the staff.

Smart routing is like your own automated call center. Manage and triage incoming calls with the efficiency of a call center, without the need to hire staff. Simply customize where calls should go in each situation and let call routing run itself!

Call center efficiency, without the staff.

Why use smart routing from Tresta?

Check out some of the reasons our customers love Tresta's smart call routing.

Simple call routing setup.

Create a new call flow anytime from our user-friendly web app, where you can route to an auto attendant, forwarding number, user, group, voicemail box, or even a custom greeting. Choose how long the selected phone should ring (20-60 seconds) before routing to the next number, reaching the auto attendant, ringing the entire department, or sending to voicemail.

Simple call routing setup.

Route calls according to your schedule.

Tresta’s call scheduling takes everyone’s availability into account, whether it’s lunch breaks, vacations, or simply business hours. Combine call routing with call scheduling, and you can route calls to individuals, teams, or entire departments differently based on the time of day, day of the week, or other events.

Route calls according to your schedule.

Easily create detailed call flows.

Create as many steps as you need to help callers reach their destination. Should it ring a specific user for 20 seconds and then ring the entire department? Should it go directly to voicemail after playing a custom “out of the office” message? Should each department have its own submenu? You decide!

Easily create detailed call flows.

Get every feature for one low price.

Get every business phone feature you need, without additional costs. Use call recording, call analytics, extensions, custom groups, and more to fit your business needs. Use as many features as you want and pay the same low price.

Get every feature for one low price.

What can I do with smart routing from Tresta?

Create and update call routes anytime.

Your business moves fast, and so should your business phone system. Make adjustments quickly and easily, as often as needed, through the Tresta web app. Redesign your call routing as your business grows to add extensions, create new greetings, add new call menus and more. With call routing from Tresta, you’re in control.

Create and update call routes anytime.

Deliver top-notch customer service.

Route callers through your business phone system to reach their destination quickly, which reduces caller wait times and improves communication efficiency. When calls are directed to different people and groups based on the time of day and other factors, important calls are never missed!

Deliver top-notch customer service.

Keep your business connected.

Use the Tresta app for iOS or Android to turn your existing cell phone into a powerful business phone when away from the office. Once call routing is set up in the web app, route calls to teams located anywhere to keep your business and customers connected.

Keep your business connected.

FAQs: Smart Call Routing

Read on to learn the answers to common questions about Tresta's smart call routing, or contact us for more information.

How much does call routing cost?

Nothing! Just like all of Tresta’s features, call routing is included in the per user price of your phone plan. No hidden fees, no exclusions.

Where can I route callers?

You can route callers to auto attendants, custom recordings, forwarding numbers, users, user groups, and voicemails.

For example, greet customers with an auto attendant. If customers press 1 for hours of operation, call routing can send them to an automated recording. If customers press 2 for a particular department, then all phones in the department could ring or only a specific user’s. If no one answers, the call can be routed to voicemail or another department, and so on.

The options with Tresta’s call routing are almost endless, so you can customize it to your business’s unique needs!

What happens if a call goes unanswered?

Choose how long calls ring for (20, 30, 40, 50, or 60 seconds, or no timeout) and then pick what happens next. For example, simply have the call go to voicemail, send the caller to an auto attendant, or bounce the call to another user or group.

Can I schedule call routing?

Yes, using call scheduling, you can set up which days—and even hours—to have calls routed to the appropriate places at the right times.

Do I have to use all of these features? What if I just want to keep it simple?

You can use as many or as few features as you want. Build a sophisticated call routing structure or a simple one with just a few steps. It’s up to you.

Who do I contact to set up call routing?

No one! You can set up call routing on your own, whenever you want, with Tresta’s web app.