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Smart Routing

Create call flows that route your calls exactly the way you want.

Make Your Phone Number Work However You Want

Whether you simply need a dedicated business phone number or all the capabilities of a full business phone system, Tresta has you covered. With an easy to use call flow builder, you can control exactly what happens when your phone number receives a call. Call flows can be as simple as “deliver all calls to me” or as a complex as you need, with powerful call routing features like auto attendants, call menus, schedules, ring groups and more.

Stop Missing Calls with Smart Rollovers

When an employee or department doesn’t answer, calls typically go to voicemail, and nearly 85% of people hangup when they get voicemail. Instead of sending callers to voicemail when the intended party doesn’t answer, set calls to rollover to another destination – like another member of your team or your answering service.

Answer Calls with Tresta’s Auto Attendant

Use Tresta’s auto attendant to ensure every call is answered on the first ring. Your auto attendant will greet callers with the custom greeting you recorded and help them get where they need to go, so every caller has a consistent and professional first impression of your business.

Route Callers with Self-Service Call Menus

“For Sales, press 1. For Support, press 2. For Billing, press 3…” Use call menus to provide callers with self-service menu options that automatically route them to the right person or department.

Handle Calls Differently Based on Your Schedule

Use schedules anywhere in your call flows to make call routing paths conditional based on the day of week and time of day. Schedules are great for accommodating everything from your main business hours to employees’ and departments’ individual office hours.

Deliver Calls to Individuals, Teams and Departments

Tresta makes it easy to send calls to individual users or groups of users. Just point the phone number, menu option or extension at the user or user group you want to send the calls to, and you’re good to go! You can even create hunt groups, where Tresta will try one person and if they don’t answer the next person and so on and so forth.

Take Advantage of Call Forwarding, Voicemail, Call Recording and More

In addition to its main call routing features, Tresta has a number of additional features that add even more value to your business phone system, like call forwarding, call recording, voicemail, call reporting and analytics and more.

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Tresta makes it easy to get a new phone number or transfer your current one.

Frequently Asked Questions

How can I manage calls using smart routing?

Smart routing allows you to design call flows that are flexible and customized to your needs. Callers can be sent to any destination within your account, such as an individual user, a user group, a voicemail box, a forwarding number, or an auto attendant. You can even control how long a caller waits for an answer before the system tries to connect them with someone else. With smart routing, you’re in control of the caller’s experience.

Can I have different routing rules for each phone number on my account?

Absolutely. With Tresta, every phone number can have it’s own customized call flow.

Can I route calls differently depending on the day and time of the call?

Yes, using call scheduling, you can set up which days—and even hours—to have calls routed to the appropriate places at the right times.

Can I control what happens if a call goes unanswered?

Yes. Choose how long calls ring for (20, 30, 40, 50, or 60 seconds, or no timeout) and then pick what happens next. For example, simply have the call go to voicemail, send the caller to an auto attendant, or bounce the call to another user or group.

I have other questions. Who can help me?

If you have additional questions, we’d love to talk with you. Our product specialists are available 24/7 – visit our contact page for details on how to reach us by phone, chat, and email.

Loved by Customers

At Tresta, you’re our passion. We’re constantly striving to make our business phone system even better, because nothing makes us happier than seeing you happy.