Call Analytics

Get insights into call trends, call details, and more with Tresta's robust call summaries and reports.

Call Analytics
Clouds

Powerful call analytics for actionable insights.

With Tresta’s easy-to-use call analytics, you can dig into when and how your phone service is being used, giving you the business intelligence to make better decisions.

Get detailed call statistics.

View the activity of your entire organization, or filter down to a specific user, team, attendant, menu option, or phone number. See how calls break down by department, employee, and phone number with roll-up statistics that include call counts, dispositions, duration, and more.

Get detailed call statistics.

View historical call summary data and trends.

Easily access the historical call data associated with any of your Tresta phone numbers, users or groups. Generate reports for any time period you want: hours, days, weeks, months, or even years.

Use real-time and historical information.

Make better decisions.

Tresta improves your ability to make confident business decisions by providing better insight into what's happening on your phone numbers and phone calls.

Improve business decisions with Tresta.

Offer 5-star customer service.

Combine Tresta's call recording with its robust business phone analytics, and you’re ready to take customer service to the next level. Identify training needs, times you might be understaffed, how staff are handling calls differently, etc.

Offer 5-star customer service.

Understand how your ads are performing.

Assign unique phone numbers to each of your advertising channels or campaigns and get the ability to see what's working and what's not. Easily report on the number of calls per ad channel, and get call summary statistics that will help you understand the type and quality of phone calls your ads are driving.

Generate easy-to-read call reports.

FAQs: Business Phone Analytics

Read on to learn the answers to common questions about Tresta's call analytics, or contact us for more information.

What is call analytics for business phones?

Call analytics is the comprehensive data from your business phone system. This includes how many calls were made, how long those calls lasted, what percentage of those calls were answered vs. missed or outbound vs. inbound.

Most call analytics platforms, like Tresta, include related call information: voicemails, call recordings, and more. Analytics should also give you the ability to view call records for individual users, groups of users, and entire departments so you can make apples-to-apples comparisons in the data.

What are the benefits of call analytics?

Business call analytics helps businesses glean valuable inside information, including call trends, buyer preferences, and call dispositions. Leaders can take this information to understand important customer trends and make informed, strategic decisions.

Does call analytics cost extra with Tresta?

No! Tresta pricing is based on per user, per month—not on usage or select features. Use your call analytics, auto attendant, voicemail, and other features as much as you want at no additional cost.

I have other questions. Who can help me?

If you have additional questions, we'd love to talk with you. To speak with a product specialist, call (844) 2-TRESTA or use the chat icon in the lower right-hand corner — we're available 24/7.