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Call Reporting & Analytics

Get better insight into what’s happening on your company’s phone calls.

View Historical Call Summaries and Trends

Easily access the historical call data associated with any of your Tresta phone numbers, users or groups. Generate reports for any time period you want: hours, days, weeks, months or even years.

App on iMac iPad iPhone and Android

Get Detailed Call Statistics

View the activity of your entire organization, or filter down to a specific user, team, attendant, menu option or phone number. See how calls break down by department, employee and phone number with roll-up statistics that include call counts, dispositions, duration and more.

Total calls by department menu

See What’s Driving Calls – And What’s Not

Assign unique phone numbers to each of your advertising channels and campaigns, and see what’s working and what’s not. Easily report on the number of calls per ad channel, and get call summary statistics that will help you understand the types and quality of phone calls your ads are driving.

Driving calls analytics

Make Better Decisions

At the end of the day, business growth is a reflection of the quality of your decisions. Tresta improves your ability to make confident business decisions by providing better insight into what’s really happening on your company’s phone calls.

Business partners working on smartphone

It’s Easy –
Let’s Start Here

Tresta makes it easy to get a new phone number or transfer your current one.

Frequently Asked Questions

What type of call data can I see in analytics?

Tresta allows you to look at all of your call stats, such as the number and duration of calls, whether the call was inbound or outbound, the call disposition (answered, missed, voicemail, etc.) and the user, user group or forwarding number where a call was sent. Powerful filters lets you sort and see your data in a dashboard view that’s totally customized to your needs.

What are the benefits of call analytics?

You can learn valuable information from your call stats that can help inform business decisions. For example, are you getting a lot of calls after-hours (missed sales opportunities)? Are your users answering their calls or letting them go to voicemail? Call data can help make sure you’re providing the best possible service to your customers.

Are analytics shown in real time?

Yes, your analytics dashboard shows up-to-the-minute information so you know what is happening across your organization at all times.

I have other questions. Who can help me?

If you have additional questions, we’d love to talk with you. Our product specialists are available 24/7 – visit our contact page for details on how to reach us by phone, chat, and email.

Loved by Customers

At Tresta, you’re our passion. We’re constantly striving to make our business phone system even better, because nothing makes us happier than seeing you happy.