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What is a Virtual Business Number and How Does it Work?

Starting and running a business has so many moving parts that are difficult to keep up with, and so many of those moving parts are so expensive. It’s no surprise that most small business owners end up working overtime to make their new venture a success, sacrificing a work-life balance to try to make their dreams a reality.

This is much easier to do with the right tools in place, and fortunately, there are a large number of resources that can help small business owners find smarter, more efficient, and more cost-effective ways to do things. 

A virtual business number is the perfect example of a tool that can make time management simpler, improve customer service, and give your credibility a boost in the process. 

So What Is a Virtual Phone Number?

A virtual phone number is essentially an extra phone line that’s added to an existing phone that you already have. You can access a second number and all the features that come with that — including voicemail and more — from your current phone without having to buy another one. This saves you a second payment plan and keeps you from scrambling to make sure you have not one but two sets of equipment on you at all times.

Virtual business numbers allow you to take calls and make calls with a separate phone number, keeping your personal phone number private. Elite services like Tresta will also give you additional features, like the ability to text and record calls. It really is as if someone is calling a completely different phone, but it’s much more affordable and convenient for the business owner. 

A virtual phone number comes with other benefits like:

Giving you more credibility. 

Your business looks more established if you have a separate phone line and can confidently answer “Washington Consulting, David speaking” instead of just “Uh, hello?” 

Call routing comes for free, with no cost to forward calls. 

This isn’t the case with many traditional phone lines, and this advantage can ensure that your customer’s needs are met sooner and more efficiently, which is a win-win for everyone.  

The ability to set up custom greetings and business voicemails

Again, you don’t want someone to call a virtual number for your business and get your personal voicemail. Take things a step further and help your business make a powerful first impression with small details like custom greetings. It will make it easier for new customers to trust your business as one they can count on. 

There’s no contract. 

Start with a 30 day free trial. Billing is month to month, you can cancel any time. We aren’t a conventional phone line, so we won’t hold you to any expensive, hard-to-get-out-of contracts. 

How Does it Work?

If this all sounds a little complicated, don’t worry — it’s easier than you’d think! 

Start by downloading Tresta’s mobile app, which is available for iPhone and Android devices. All you need to do is keep this app on your phone, and through it you can make and accept unlimited calls and text messages.

You can check your voicemails here, view call history and details, and access call recordings at any time. You’ll also always know which number someone is calling, so you won’t pick up the phone at 1AM worried it’s a family emergency only to have an angry customer on the line. Since you can set schedules for the virtual phone number, this could be prevented entirely, keeping that call from reaching you directly. 

When you set up your virtual business number with Tresta, you have the option to choose from a local number that matches the location of your business or a toll-free number, giving you full control over the impression you want to make. 


Virtual business phone numbers are an outstanding tool that benefits business owners and even, in some cases, their employees. They’re an essential resource to give you peace of mind that your customers are being taken care of while you get to take care of your family at home, allowing your business to shine at all hours and giving you an off-switch at the same time. 

The ideal virtual number will offer full control and customization, even letting you choose what type of number you want to create. Tresta provides unlimited usage with no contract weighing you down, and a full range of features like call recording, analytics, and extensions that either aren’t available or must be paid for a-la-carte with most conventional companies. 

When you choose a virtual number, make sure that you’re going with the provider who is offering you all of the support you need and, preferably, with no strings attached. We offer all of this at Tresta, and we can’t wait to help you get started. 

Want to learn more about how a virtual business number can help you? Start your 30-day free trial with us today.