A salesperson’s interaction with a potential client is often the only human contact a customer has with your business — and today especially, a majority of those interactions are happening over the phone.
Your sales team is a key component in managing customer expectations and perceptions. Equipping them with the means to communicate and adapt to a client’s needs is essential to their success.
Virtual phone systems have redefined the way businesses communicate in just about every way; the ease and flexibility of a virtual phone system make it an essential tool for your sales team.
In today’s remote working landscape, a virtual phone system makes your sales reps accessible no matter where they work. Here are a couple of reasons a virtual phone system is an essential sales tool plus some features that make closing sales even easier.
You can’t afford to miss calls.
Think about the last time you tried to reach a business via phone. Was your call answered? If it wasn’t, were you inclined to try again? An overwhelming amount of people won’t call a business again if their initial call went unanswered.
Everyone’s time is valuable. If you can’t answer calls made to your business, callers won’t waste any more of their time trying to reach you. A missed call is a missed opportunity. A virtual phone system ensures it won’t happen again — you can even configure calls to your sales team to route to all of their phones at once, so calls are answered quickly.
Your team isn’t in one place, the phones shouldn’t be either.
If you’re working remotely like the millions of others worldwide, flexibility is important in a phone system. You need a way to communicate both internally and externally from anywhere.
With a virtual phone system, your team can use their business number no matter where they are – meaning they can make or take calls on the smartphone they’re already using. That way everyone is connected and the communication experience is so seamless, no one will ever know you’re not all in the same building.
Other features that make virtual phone systems a must-have for sales teams.
Call recording lets you keep track of every detail. Easily refer back to calls for finding specific information or quality assurance and training.
Voicemail to Email
Access voicemail from anywhere by sending them to your email. Share call recordings or voicemails with other team members for easy collaboration. Perfect for sharing client information quickly.
Texting is a great way to get quick answers from your team and the other way around. Every Tresta system includes unlimited business texting.
Local Phone Numbers
Often times, leads prefer to do business with a local provider. Tresta hosts phone numbers in every major area code.
Whether you’re in the office, on the road or at home asleep, with smart routing you can make your phone number work however you want with features like schedules, call forwarding, and rollovers.
Virtual phone systems make your sales team super reachable. With flexible features like smart routing, call recording, and voicemail to email, your team can capture every sales opportunity and close more deals.