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Is a Cloud-Based Phone System Right for My Business?

When getting your business up and running, you might think that opening the lines of communication is as simple as getting in touch with the provider of your choice and getting a few phone numbers synced up.

In reality, there are multiple decisions that you’ll need to make when choosing a phone system for your business, and there are several factors you’ll want to take into consideration when making your choice.

Some businesses opt for a standard analog phone system, which requires hardware to be wired in the office. Because these phone systems are conventional and traditional, it’s easy to fall back on them by default.

There are, however, other systems that are cloud-based. Cloud-based phone systems offer a number of strong advantages that many businesses can benefit from. In this post, we’ll take a close look at some of those benefits to help you decide if a cloud-based phone system is right for you.


Remote work has been steadily increasing over the past five years, and then recently boomed when businesses all over the world sent their employees home to work in the face of COVID-19. The importance of flexibility when it comes to the potential for remote work has never been more clear.

Cloud-based phone systems have the distinct advantage of being extremely remote-friendly. Because these phone systems pull data from the secure cloud that can be accessed from any location with an internet connection, they’re instantly a great option for remote work. There’s no in-office presence needed, as nothing is hardwired in-office.

Keep in mind that this is valuable long-term and not just during unusual circumstances. If you want your employees to still be reachable when they’re away on a business trip so that they can tackle emergencies or answer client calls, a cloud-based system allows this. 

Grows With Your Business

There are a lot of growing pains businesses go through when their brands scale, which can happen surprisingly quickly. You might need to upgrade your site to accommodate more traffic, for example, and you may even need to move physical offices if your staff grows, too. 

Traditional phone systems that are hardwired into your office don’t scale well. Every time you need to move or even scale up, major disruption can happen.

With cloud-based phone systems, however, this isn’t the case. You just need to add a new number to your business plan and you’re off and running.

No Need for Expensive Hardware

Traditional phone systems are expensive. This is something that’s often overlooked, because it’s considered standard and most businesses are used to paying for it, but when you’re getting started, looking for a cheaper alternative is a great choice.

High-end systems can quickly add up to cost tens of thousands dollars even for a relatively small office. Then you need to worry about maintenance and replacement if needed, plus additional costs as you grow.

Cloud-based phone systems don’t require any expensive hardware. If you’re using virtual business lines like Tresta, you don’t even need to supply your team with new phones; all they need to do is install the app on the mobile phone that they’re already using. In this case, you would only be paying for the individual phone lines and the features that come with them and nothing else. What you see is what you get… and what you pay for.

No IT Professional Necessary

With traditional phone systems that rely on in-office hardware that’s wired into your office, set up isn’t something you can do on your own. Instead, you’ll be dependent on an IT professional to help you install, configure, and manage all communications moving forward. 

Every time something needs to happen regarding your phone system, you need to get in touch with your provider, make an appointment, and wait for them to be available. You need to take time out of your day to help them with whatever they need, and it may cost more to bring them in. 

Cloud-based systems, on the other hand, have all of the benefits but none of the hassle. You don’t need anyone to set up your phone systems, and you can manage your communication channels online easily. Even setting up call navigation and routing options can be just a few clicks of a button, and you’re good to go. No more costs, no appointments scheduled, no disruptions.

Cloud-based phone systems may sound like a new emerging trend, but the technology has been around for a little while and is considered top of the line for a reason. It’s easily scalable, it’s much more affordable, and it’s unbelievably secure while still offering unparalleled flexibility for both your business and your staff. 

More businesses are turning towards Cloud-based phone systems and not looking back. Maybe yours is next.

Interested in learning more about how Cloud-based phone systems and virtual business lines can help your business scale and save you money? See how Tresta works here.