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Business owner using virtual phone system

A Guide to Virtual Phone Systems

Technology has transformed the office from brick and mortar to anywhere you happen to be—the new office is a virtual office. As technology advances, your business phone system needs to keep pace, and increasingly, businesses of all sizes are turning to virtual phone systems. How do you know if a virtual phone system is right […]

Jamie LowaryJamie Lowary Communications Specialist
business owner using virtual phone number

What Is A Virtual Phone Number?

Mobile technology has changed everything. More and more small business owners are leveraging the power of smartphones to run their businesses. But what about making and receiving actual phone calls? Traditional business telephone systems are expensive and stationary, and your personal number is, well, personal. Virtual phone numbers offer a unique solution to this problem, […]

Jamie LowaryJamie Lowary Communications Specialist
business owner using web app

What is a Virtual PBX?

We’ve come a long way from switchboard operators and party lines. A traditional business phone system can be costly, not to mention the hardware equipment. Many companies, both big and small, are switching to a less-expensive, more beneficial option: the virtual PBX (private branch exchange). A virtual PBX uses the internet rather than traditional phone […]

Jamie LowaryJamie Lowary Communications Specialist
Business owner setting up an auto attendant on web app

Auto-Attendants: Everything You Need to Know

“Auto-attendant” is a term you’ll often hear associated with phone systems. They’re a tremendously useful tool that can be customized to help businesses of all shapes and sizes. We’ve written this to explain the function of an auto-attendant, how it can help your business communicate, and how to configure a Tresta auto-attendant in just a few […]

Jamie LowaryJamie Lowary Communications Specialist
man on the phone

2018 is the Year to Understand Cloud Communications

Everything’s in the cloud these days. Almost overnight, a once fabled buzzword became standard in the zeitgeist of technology, though many people still aren’t sure exactly what it refers to—storing, accessing, or using an application through an internet connection rather than downloading it from software. For most people, their introduction to the cloud came with […]

Jamie LowaryJamie Lowary Communications Specialist
man on phone in home office

Can a Virtual Phone System Make Your Home-Based Business More Competitive?

Running a business from home can feel like a disadvantage. Yet, it’s no secret the way small businesses operate is changing – remote work is more prevalent than ever. It’s feasible to sustain a business from home successfully just as you could from any office. The key to competing with larger businesses is recognizing your advantage: superior service. A […]

Jamie LowaryJamie Lowary Communications Specialist
Sales team using virtual phone system

How to Nab More Leads and Empower Your Sales Team with a Virtual Phone System

A salesperson’s interaction with a potential client is often the only human contact a customer has with your business. Your sales team a key component in managing customer expectations and perceptions. Equipping your sales team with the means to communicate and adapt to a client’s needs is essential to their success. Virtual phone systems have redefined the way businesses communicate […]

Jamie LowaryJamie Lowary Communications Specialist
business woman working from phone in airport

5 Surprising Things a Virtual Phone System Does for Businesses

The internet has certainly made life easier. But when it comes to doing business, phone calls still reign supreme. According to Microsoft’s State of Global Customer Service Report from March 2019, the largest portion (39%) of those surveyed worldwide still prefer phone or other voice channels above all other service channels. That’s almost double those that […]

Jamie LowaryJamie Lowary Communications Specialist
Woman calling a business

4 Sure Fire Ways a Virtual Phone System Drives Loyal Customers

It seems like the most profitable businesses get flooded with new customers non-stop, while the reality is slightly different: their current customers are sticking around, generating consistent value.  Loyal customers are worth more to your business and are worth 10 times their first purchase. Existing customers are also 50 percent more likely to try your […]

Jamie LowaryJamie Lowary Communications Specialist