Customers like businesses who are transparent and proactive in their communication, as opposed to those who make it difficult for customers to get information that they want or need. While this is a great standard, it can undeniably present a challenge to small businesses with limited resources. The solution? Automate customer communication, wherever possible. Human […]

Did you know that if you switch to a new phone provider, you can still carry over your old number with you? There have actually been laws in place to protect your right to do exactly this since 2004. Many of us have likely experienced the temptation to at least consider switching over to a […]

That’s it – after about 1,000 months, 2020 is finally in the books – and we couldn’t be more relieved. Now that it’s a brand new year, and it’s starting to look like there’s a light at the end of the Pandemic tunnel, it’s time to refocus – and while we’re still all about building […]

Unless large percentages of your team were already working completely remotely before the pandemic struck, there’s a solid chance that your business operates a little differently in 2019 than it has for the majority of 2020.  While many were left scrambling in 2020, and nobody is looking forward to starting the new year having to […]

The far-reaching potential of the internet has made it more difficult than ever for your business to stand out from the competition. Companies from the opposite side of the globe can now accurately advertise to your audience with laser-focused targeting, giving you thousands of businesses to compete with. As if it wasn’t difficult enough when […]

The days of pining for a corner office are dwindling at a rapid pace all thanks to advances in cloud communications, the increase in remote working, and business mobility. Sure – it’s beneficial to have a working area that inspires you to do your best work, but that doesn’t mean it has to be in […]

While COVID-19 may have thrown a wrench into small businesses ’ plans this year, the good news is there are plenty of strategies that you can still use to grow your small business in 2021. These include strategies that will work around the restrictions the pandemic has placed on businesses of all shapes and sizes […]

Entrepreneurs are some of the busiest people there are. They’re always on the go and are typically balancing multiple high-stakes projects at once. They need flexible-but-reliable technology and business communication solutions that can help them stay on top of everything they’re trying to manage. Virtual phone systems are a must-have for most entrepreneurs or anyone […]

We’re officially just a handful of weeks away from leaving 2020 behind. In the past several months, an unbelievable number of things have changed including the trends for entrepreneurs to watch for.  With a global pandemic, entrepreneurs and businesses all over the world have been forced to get creative with contactless ways of doing business […]

Working with your business should be a pleasant, positive experience for your customers. Even if your product is superior in the industry, if customers are always walking away from purchasing or your customer service department feeling like you gave them a migraine, it won’t bode well for you in the long-run. There are a number […]

Some businesses have always been run through a virtual organization system, but we’ve certainly seen a dramatic increase this year due to safety concerns surrounding the COVID-19 pandemic. Business owners and employees are working from home, and they may be spread across the same city or even across different continents.  It goes without saying that […]

It’s been a whirlwind year, with so many businesses going remote in order to ensure the safety and wellbeing of their teams. So if your business is one of them, then you’ll need to be well-equipped with a full suite of tools to keep you going strong. The good news? There are plenty of professional […]

As a business today, you’re likely well aware of the value of data and analytics. You already track your marketing campaigns carefully to see which paid channels are the most successful, and you watch to see which products and services have the best profit margins.  While many businesses understand the importance of in-depth analytics, a […]

There’s a lot to set up when you’re launching your business. You need to set up a website, find an office space, acquire business licenses and necessary permits, and more. You’ll also want to set up a business phone number. Fortunately, while everything else on that list takes a little bit of time and research, […]

Congratulations, you have an online business, and you’ve got some momentum going. You’ve got a decent list of clients, steady sales are coming in, and your team is growing. You don’t want to just settle there. Very few business owners find success and think “Okay, that’s it, we’ve peaked and I’m good with that.” They […]

Have you ever experienced the frustration of wanting to reach a business, only to find yourself being put through a general call menu that doesn’t include the option you need? This can be nearly rage-inducing when you’re trying to reach a team member who has been helping you or who you trust but instead find […]