The average American checks their phone 47 times a day, every day. American Millennials check their phones even more frequently, hitting an average of 86 times per day. We’ve always got our phones in our hands (or at least close by), and they play an increasingly prevalent role in our personal and professional lives.
Choosing a small business phone system, therefore, is important. We’re long past the days where businesses had to rely on a local service provider to set up landlines in office, keeping employees stuck at their desks. Now, phone systems have evolved alongside everything else in the technological world, and they can do more for you now than ever before.
There are so many options out there when it comes to small business phone systems that it can be overwhelming trying to make the right decision. In this post, we’ll walk you step-by-step through the decision making process so you can feel confident in the phone system you choose.
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Twenty years ago, phrases like “LOL” didn’t exist, and you would look at someone like they were insane if they talked about emojis, let alone dared to say “hashtag-girls-night” out loud. The thought that a phone call would be considered too personal and inconvenient even though it was happening through tiny blocks we hauled around in our pockets would have been unimaginable. 
Customers have higher expectations than ever before. They expect customer service excellence at every turn; that’s the standard now, not a perk, and if a customer has anything less than what they consider a stellar experience, they’re likely to jump ship and hire one of your competitors instead.
When you’re building up your business, it’s easy to focus on big picture things – your brand, unique selling proposition, pricing, and website. 
Do you run your own business or plan to soon? Congratulations, working for yourself is both liberating and fulfilling. You can work when and where you want to and you’re most likely spending your days doing something you love.
