Category Archives: Virtual Phone Systems

A Changing World in Customer Service and How to Keep Up

July 16, 2019

Customers have higher expectations than ever before. They expect customer service excellence at every turn; that’s the standard now, not a perk, and if a customer has anything less than what they consider a stellar experience, they’re likely to jump ship and hire one of your competitors instead.

 A whopping 33% of customers recently surveyed expressed that they’d end a business relationship with one brand after a single bad customer service experience, and with 80% of Americans believing that brands are stepping up more than ever before in this area, why wouldn’t they? 


4 Benefits of a Local Phone Number for my Small Business

July 10, 2019

When you’re building up your business, it’s easy to focus on big picture things – your brand, unique selling proposition, pricing, and website. With so many things to think about, it’s easy to overlook tiny details, like how you want company email addresses to end or what type of phone number you choose. While they may seem like minor details to you, they can be important signals that your customers read into, so it’s essential to make each decision carefully. 


Set Up the Perfect Business Phone System in 4 Steps

June 25, 2019

Not long ago, setting up a business phone system for your small business was a tedious and complicated process that often required expensive IT specialists or consultants. Fortunately, a lot has changed, and now freelancers, solopreneurs, and small business owners can choose from a host of easy-to-configure virtual phone systems. This simple, four-step guide will walk you through how to set up a new business phone number, start saving money, and get back to business in no time. 


How to Achieve Work-Life Balance Using a Virtual Business Phone Number

June 12, 2019

Do you run your own business or plan to soon? Congratulations, working for yourself is both liberating and fulfilling. You can work when and where you want to and you’re most likely spending your days doing something you love.

However, when working for yourself, the line between your professional and personal lives can get blurry. Very blurry. Assisting a customer at 11:00 p.m. is one way to provide great service, but not so great for maintaining work-life balance.

Work-life balance is essential to prevent burnout and to remain productive. It’s also important to your health. In fact, people working more than 55 hours per week are more likely to develop heart issues. Still, 66 percent of Americans feel like they don’t have work-life balance and 33 percent regularly work on the weekends or holidays.

How do you achieve work-life balance without compromising the health of your business? Having a separate business phone number with the right features can help.


How a Toll-Free Number Will Benefit My Business

May 29, 2019

Do you remember anxiously waiting until 9pm to call your best friend from camp across the country? It’s true, long distance phone calls aren’t nearly as much of a concern as they used to be, with most people shifting more towards cell phone usage instead of relying heavily on landlines, but toll-free numbers still play a prominent role in helping many businesses connect with their customers and vice versa.

But aren’t toll-free numbers a little 1998? Not necessarily. Originally, toll-free numbers were primarily used to help users get in touch with large businesses without getting hit with those long distance fees, but there are a number of distinct advantages they can offer businesses today outside of those original perks.

As you’re getting your business set up or scaling it to the next level and wondering how you want to handle all the incoming calls you’re expecting, consider toll-free numbers. In this post, we’ll look at why toll-free numbers are beneficial for both your business and your callers.  


How to Get a Business Phone Number

May 21, 2019

It seems like such a small detail, finding and choosing a business phone number, until it’s actually time for you to do exactly that. Then it’s clear that there are a number of different decisions and considerations involved in the process, and that there’s a lot of pressure to choose the right one.

What type of number should you get? What services and call features do you need? Do you want to be lugging around multiple phones, and how should you choose from the many providers and carriers out there?

If you’re currently in the middle of the decision making process, we’re here to help. We’ll take you step by step through the process of narrowing down what you need and want so that when you’re finding a business phone number, you’ll be able to choose the right one the first time around.


What is Virtual Voicemail?

May 8, 2019

What is Virtual Voicemail

Virtual voicemail allows you to present callers with a professional voicemail experience when you can’t answer the phone. It often includes a variety of features including custom greetings, a visual interface that displays messages, and customizable voicemail boxes. With virtual voicemail, you can better serve your clients and meet your goals with ease.


How to Port Your Phone Number to a New Provider

April 16, 2019

Porting your phone number to a new provider

Did you know that if you switch things up and get a new plan with a new phone provider, you can still carry over your old number with you?

There have actually been laws in place to protect your right to do exactly this since 2004.

While many of us have likely experienced the temptation to at least consider switching over to a new provider for reasons ranging from customer service issues to better pricing, the thought of getting a new number after everyone has had it for fifteen years is almost unbearable. The ability to port your number to a new provider is the best solution for most people in this situation.

There are plenty of reasons you want to keep the same number, after all, especially if it’s a business number that your customers use to get in touch. The last thing you need is to lose clients because they didn’t get the message about your new digits.

And contrary to popular misconception, porting a phone number to a new provider is actually a pretty easy process, and it’s often an inexpensive one, too. Let’s take a look at how it works.


How to Turn Your Smartphone Into a Mobile Office

April 8, 2019

The idea of handling business from a smartphone isn’t new to anyone at this point. Emails, finances, note-taking, payroll, and more can all be managed from the pocket-sized device.

In fact, a Forbes survey found that 9 out of 10 executives use smartphones for business, and 10 percent of those surveyed said smartphones were their exclusive device for day-to-day decisions.

Everyone and their mother has one in their pocket these days, and it’s difficult to dispute the unparalleled convenience they offer. Your phone is always there, regardless of where your day takes you.

If you depend on a smartphone for even part of your business operations, it’s worth it to optimize what’s possible from your phone.

With a virtual phone system like Tresta, your phone becomes a bona-fide mobile office, putting your business communications entirely in the palm of your hand. Read on to find out just how easy it is to turn your smartphone into a mobile office.


Your Guide to Finding a Business Phone Provider

February 28, 2019


A phone call is often the first interaction a customer will have with your business. If you’re still using your personal phone number to run your business, you’re running the risks of bad first impressions and missed opportunities. To project the image of a professional, well-run company, you need a scalable business phone system that keeps you and your employees connected wherever you are, and delivers powerful features like auto attendant, call routing, and call analytics.

Today’s business phone system providers offer a broad range of features and functionality that are accessible to everyone from solo entrepreneurs to companies that employ workers across multiple locations. We’ve created this guide to help you understand the various types of solutions and find the best business phone provider for your needs.