There’s a lot to set up when you’re launching your business. You need to set up a website, find an office space, acquire business licenses and necessary permits, and more. You’ll also want to set up a business phone number. Fortunately, while everything else on that list takes a little bit of time and research, […]

Congratulations, you have an online business, and you’ve got some momentum going. You’ve got a decent list of clients, steady sales are coming in, and your team is growing. You don’t want to just settle there. Very few business owners find success and think “Okay, that’s it, we’ve peaked and I’m good with that.” They […]

Have you ever experienced the frustration of wanting to reach a business, only to find yourself being put through a general call menu that doesn’t include the option you need? This can be nearly rage-inducing when you’re trying to reach a team member who has been helping you or who you trust but instead find […]

A salesperson’s interaction with a potential client is often the only human contact a customer has with your business — and today especially, a majority of those interactions are happening over the phone.  Your sales team is a key component in managing customer expectations and perceptions. Equipping them with the means to communicate and adapt […]

There are some decisions you’ll need to make early on that can significantly impact your business’s path to growth long-term.  Many businesses, for example, choose to start an LLC instead of a sole proprietorship because it will scale well over time, offering plenty of flexibility to grow into other types of incorporations. Some will choose […]

When you first start a business, incoming phone calls are relatively easy to manage. You might answer the phone yourself a few times a day to answer frequently asked questions or to support a customer. But what about when your business grows so significantly that you have specialized teams that need to take certain calls, […]

We get it — almost nothing has felt “normal” since the beginning of the COVID-19 pandemic. Even now, with states reopening and social distance guidelines relaxing, businesses are still being affected in a huge way. The reality is that this is our reality for the foreseeable future, and the businesses that are finding ways to […]

When getting your business up and running, you might think that opening the lines of communication is as simple as getting in touch with the provider of your choice and getting a few phone numbers synced up. In reality, there are multiple decisions that you’ll need to make when choosing a phone system for your […]

When businesses are setting up their communications, there are plenty of different options to choose from. What used to be the standard in-office technology and physical phones, is no longer the norm and businesses are quickly shifting to more flexible communication platforms. Some large corporations buy their entire staff iPhones with their own business numbers, […]

When you’re setting up your business communication platforms, there’s a lot to keep up with. You need to worry about live chat on your site, social channels, and a strong email service. Because of this, it’s not uncommon for brands to just accept the first phone number their provider offers them while they’re getting their […]

Does your startup have a business phone system that’s working for you? Plenty of startups don’t, believe it or not. They start out relying entirely on messenger and email communication, using the occasional Skype call or Google Hangouts as needed for face-to-face calls. Eventually, many move to an in-office system, grounding their business and their […]

Virtual phone systems come with an array of benefits that make them appealing to plenty of business owners. They are much less expensive for businesses and they can be added through a quick install app on employees’ personal phones instead of requiring the business to purchase additional devices.  High-quality virtual phone systems also come with […]

If you’re going to utilize voicemail for your small business, it’s important to create a greeting that is interesting and grabs your callers’ attention. It coaxes them into leaving a message. They feel compelled. A great voicemail greeting ensures your leads and other important contacts aren’t floating around in a spam email folder, wondering why […]

You’re considering trading your old phone system for a virtual phone system. But where do you start? There is a slough of virtual phone options available to businesses with a range of prices and features. It’s enough to make your head explode. I’m here to simplify it for you. Whether you have a certain provider […]

We’ve come a long way in phone technology in the past two decades – from the once-revolutionary Blackberry, which some people called Palm Pilots (even though that was a totally different thing altogether) and allowed you to answer emails, all the way to the smartphones of today – which can do practically anything. Want to […]

Call forwarding is a feature common to most plans on just about every phone system, and Tresta is no different. It’s simple and useful, and there’s a number of different ways to use it to make your life easier, especially when pertaining to business calls. In this guide, we’ll explain what call forwarding is, different […]