If you’re going to utilize voicemail for your small business, it’s important to create a greeting that is interesting and grabs your callers’ attention. It coaxes them into leaving a message. They feel compelled. A great voicemail greeting ensures your leads and other important contacts aren’t floating around in a spam email folder, wondering why […]

Call forwarding is a feature common to most plans on just about every phone system, and Tresta is no different. It’s simple and useful, and there’s a number of different ways to use it to make your life easier, especially when pertaining to business calls. In this guide, we’ll explain what call forwarding is, different […]

Not long ago, setting up a business phone system for your small business was a tedious and complicated process that often required expensive IT specialists or consultants. Fortunately, a lot has changed, and now freelancers, solopreneurs, and small business owners can choose from a host of easy-to-configure virtual phone systems. This simple, four-step guide will […]

Do you remember anxiously waiting until 9pm to call your best friend from camp across the country? It’s true, long distance phone calls aren’t nearly as much of a concern as they used to be, with most people shifting more towards cell phone usage instead of relying heavily on landlines, but toll-free numbers still play […]

Virtual voicemail allows you to present callers with a professional voicemail experience when you can’t answer the phone. It often includes a variety of features including custom greetings, a visual interface that displays messages, and customizable voicemail boxes. With virtual voicemail, you can better serve your clients and meet your goals with ease. Custom Greetings […]

A virtual PBX can transform your small business, offering increased flexibility, mobility, and efficiency while helping you improve customer service. For these reasons, the virtual PBX market is exploding. With so many options to choose from, it can be difficult to figure out which one is best for your business needs. A virtual PBX phone […]

“Auto-attendant” is a term you’ll often hear associated with phone systems. They’re a tremendously useful tool that can be customized to help businesses of all shapes and sizes. We’ve written this to explain the function of an auto-attendant, how it can help your business communicate, and how to configure a Tresta auto-attendant in just a few […]

We’re fairly certain you know what call recording is. However, you might not know exactly how useful it can be for your business—there are numerous applications and benefits, some of which might surprise you.   We’re here to tell you exactly why you should be recording your business calls. We’ll also go over the various […]

The internet has certainly made life easier. But when it comes to doing business, phone calls still reign supreme. According to Microsoft’s State of Global Customer Service Report from March 2019, the largest portion (39%) of those surveyed worldwide still prefer phone or other voice channels above all other service channels. That’s almost double those that […]