Category Archives: Business Technology

September 9, 2019
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Business technology trends are typically linear and progressive, telling us a lot about what technology is standard now and what we can expect to need or have available in the future. Having a solid understanding of what’s happening is key, it’s what our customers will come to expect and how we’ll need to evolve in order to remain competitive.

There are a few key technology trends that businesses should be watching for in 2019, and in this post, we’re going to look at each one and some of the current tools that allow businesses to take part in each one. 

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Call Forwarding: Everything You Need to Know

September 4, 2019
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Call forwarding is a feature common to most plans on just about every phone system, and Tresta is no different. It’s simple and useful, and there’s a number of different ways to use it to make your life easier, especially when pertaining to business calls. In this guide, we’ll explain what call forwarding is, different ways to use it, and how to configure it in your Tresta system.

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The Future of Chatbots In Small Business Communication

August 26, 2019
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With so much to do, businesses and marketers are increasingly relying on technology and tools that are designed to automate some of the work that we’re doing. We all want more time in our day, and finding ways to cut costs and reduce the need for extra manpower on “non-critical” tasks seems like a good solution.

There are many cases, though, where technology just can’t deliver what an actual employee can, so understanding how to use the tools without relying on them too heavily is the best solution.

Chatbots are the perfect example. By 2020, 85% of businesses will have added low-cost chatbots to their support platforms, hoping to take some of the burden off their staff. In this post, we’re going to take a close look at how chatbots are currently being used and what their future is in small business. 

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The Millennial Influence on Business Communication

August 13, 2019
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Millennials are the generation that the media loves to hate. We’ve all seen the supposed thought pieces that say Millennials are lazy, entitled, and apparently a little too-obsessed with avocado toast.

Plenty of research has shown that this isn’t the case. Instead, many Millennials are driven, especially as employees. They want to work for a company where they can make a difference, and they have big ambitions to offer value to their employer and society in general. And since Millennials now make up a third of the workforce, it’s no surprise that they’ve been making a big impact in the way businesses operate.

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Tresta Streamlines Business Communication with Unlimited Call & Text Messaging

August 5, 2019
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Tresta’s business phone system provides unlimited calling – and now texting – from anywhere on any device with an easy to use app. By offering powerful call routing, scheduling and management features, the platform empowers businesses to streamline the way they communicate. The text messaging feature is just one of numerous new and updated features set to roll out over the remainder of 2019 and into 2020. 

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4 Tips for Summer Travel While Running a Business

July 23, 2019
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Everyone loves a great summer vacation, but perhaps no one needs one quite as much as small business owners who work day in and day out to keep everything on track. They’re typically stuck in the office while they watch everyone they know jetset across the world to everywhere from sparkling beaches in the Caribbean to beautiful glaciers and icecaps in the North. 

The calls keep coming, the orders are rolling in, and it’s so hard to put everything on pause. This doesn’t have to be the case anymore, though. With the right tools and strategies in place, it’s easier than ever before for business owners to get that much-earned and much-needed vacation even if their work still needs them.

Want to travel the world (or even just a state over– it’s up to you!) without letting everything crash and burn? Take a look at these 4 amazing tips for summer travel that will help you enjoy life and keep your business going. 

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A Changing World in Customer Service and How to Keep Up

July 16, 2019
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Customers have higher expectations than ever before. They expect customer service excellence at every turn; that’s the standard now, not a perk, and if a customer has anything less than what they consider a stellar experience, they’re likely to jump ship and hire one of your competitors instead.

 A whopping 33% of customers recently surveyed expressed that they’d end a business relationship with one brand after a single bad customer service experience, and with 80% of Americans believing that brands are stepping up more than ever before in this area, why wouldn’t they? 

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What is a Virtual Business Number?

July 2, 2019
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Starting and running a business has so many moving parts that are difficult to keep up with, and so many of those moving parts are so expensive. It’s no surprise that most small business owners end up working overtime to make their new venture a success, sacrificing a work-life balance to try to make their dreams a reality.

This is much easier to do with the right tools in place, and fortunately there are a large number of resources that can help small business owners find smarter, more efficient, and more cost-effective ways to do things. 

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Set Up the Perfect Business Phone System in 4 Steps

June 25, 2019
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Not long ago, setting up a business phone system for your small business was a tedious and complicated process that often required expensive IT specialists or consultants. Fortunately, a lot has changed, and now freelancers, solopreneurs, and small business owners can choose from a host of easy-to-configure virtual phone systems. This simple, four-step guide will walk you through how to set up a new business phone number, start saving money, and get back to business in no time. 

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How to Achieve Work-Life Balance Using a Virtual Business Phone Number

June 12, 2019
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Do you run your own business or plan to soon? Congratulations, working for yourself is both liberating and fulfilling. You can work when and where you want to and you’re most likely spending your days doing something you love.

However, when working for yourself, the line between your professional and personal lives can get blurry. Very blurry. Assisting a customer at 11:00 p.m. is one way to provide great service, but not so great for maintaining work-life balance.

Work-life balance is essential to prevent burnout and to remain productive. It’s also important to your health. In fact, people working more than 55 hours per week are more likely to develop heart issues. Still, 66 percent of Americans feel like they don’t have work-life balance and 33 percent regularly work on the weekends or holidays.

How do you achieve work-life balance without compromising the health of your business? Having a separate business phone number with the right features can help.

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