A salesperson’s interaction with a potential client is often the only human contact a customer has with your business. Your sales team is a key component in managing customer expectations and perceptions. Equipping your sales team with the means to communicate and adapt to a client’s needs is essential to their success. Virtual phone systems have redefined the way businesses […]

Twenty years ago, somebody would have thought you were crazy if you talked about entrepreneurship the way some people do now. It’s a chance to earn more while you see more, potentially traveling the world! Or at least while you can work from home and take the afternoon away from the office to get your […]

We’re moving into a new decade (according to *some* — see: Farmers’ Almanac’s take), and as we do, it’s important to remember that we need to move our businesses into the new age, too.  Year-over-year, there are changes in the market, in technology, and even in consumer behavior that need to be taken into account […]

We’re officially just a couple of weeks away from entering a new decade, leaving the 2010’s behind. In the last ten years, an almost unbelievable number of things have changed, and they’ve done so drastically, especially in the business and entrepreneur world.  The advancements in technology (which includes more accessible and reliable internet) have changed […]

Whether you’re an entrepreneur or someone working remotely, it’s possible you don’t have a traditional workspace or hold standard work hours. Maybe you don’t even have an actual desk and work from a new location every single day. No matter where you work, a cluttered workspace is distracting and can seriously inhibit your productivity. There […]

Most business owners have high hopes when they file for their business licenses and set up shop, with ambitious aspirations to grow their seedling startup into something incredible.  Whether that “something incredible” is simply profitable enough to live on comfortably or the creation of a small (or not-so-small) business empire, most business owners are able […]

Customer service is of increasing importance to all businesses, and there are more tools than ever before that reflect this. We’ve got advanced CRMs hitting the market, insanely capable chatbots, and intuitive help desk software that’s all designed to help businesses offer improved customer service to their clients and save some time and/or money along […]

Business technology trends are typically linear and progressive, telling us a lot about what technology is standard now and what we can expect to need or have available in the future. Having a solid understanding of what’s happening is key, it’s what our customers will come to expect and how we’ll need to evolve in […]

With so much to do, businesses and marketers are increasingly relying on technology and tools that are designed to automate some of the work that we’re doing. We all want more time in our day, and finding ways to cut costs and reduce the need for extra manpower on “non-critical” tasks seems like a good […]

Millennials are the generation that the media loves to hate. We’ve all seen the supposed thought pieces that say Millennials are lazy, entitled, and apparently a little too-obsessed with avocado toast. Plenty of research has shown that this isn’t the case. Instead, many Millennials are driven, especially as employees. They want to work for a […]

Everyone loves a great summer vacation, but perhaps no one needs one quite as much as small business owners who work day in and day out to keep everything on track. They’re typically stuck in the office while they watch everyone they know jetset across the world to everywhere from sparkling beaches in the Caribbean […]

Customers have higher expectations than ever before. They expect customer service excellence at every turn; that’s the standard now, not a perk, and if a customer has anything less than what they consider a stellar experience, they’re likely to jump ship and hire one of your competitors instead. A whopping 33% of customers recently surveyed […]

Starting and running a business has so many moving parts that are difficult to keep up with, and so many of those moving parts are so expensive. It’s no surprise that most small business owners end up working overtime to make their new venture a success, sacrificing a work-life balance to try to make their […]

Not long ago, setting up a business phone system for your small business was a tedious and complicated process that often required expensive IT specialists or consultants. Fortunately, a lot has changed, and now freelancers, solopreneurs, and small business owners can choose from a host of easy-to-configure virtual phone systems. This simple, four-step guide will […]

Do you run your own business or plan to soon? Congratulations, working for yourself is both liberating and fulfilling. You can work when and where you want to and you’re most likely spending your days doing something you love. However, when working for yourself, the line between your professional and personal lives can get blurry. […]

70% of professionals work remotely at least once/week and around 50% of small businesses are home-based. Businesses are moving further away from the full-time traditional office setting, increasing flexibility and making for a happier workforce. However, less water cooler talk and access to the supply closet stocked with 4 different colors of post it notes […]