A salesperson’s interaction with a potential client is often the only human contact a customer has with your business — and today especially, a majority of those interactions are happening over the phone.  Your sales team is a key component in managing customer expectations and perceptions. Equipping them with the means to communicate and adapt […]

We get it — almost nothing has felt “normal” since the beginning of the COVID-19 pandemic. Even now, with states reopening and social distance guidelines relaxing, businesses are still being affected in a huge way. The reality is that this is our reality for the foreseeable future, and the businesses that are finding ways to […]

When businesses are setting up their communications, there are plenty of different options to choose from. What used to be the standard in-office technology and physical phones, is no longer the norm and businesses are quickly shifting to more flexible communication platforms. Some large corporations buy their entire staff iPhones with their own business numbers, […]

Now that we’ve been social distancing for several weeks, we’ve started to find our groove when it comes to working remotely. Working from home is full of perks like avoiding your commute and having the freedom to work in sweatpants. You gain flexibility in your work schedule and the lack of side conversations allows you […]

Twenty years ago, somebody would have thought you were crazy if you talked about entrepreneurship the way some people do now. It’s a chance to earn more while you see more, potentially traveling the world! Or at least while you can work from home and take the afternoon away from the office to get your […]

We’re moving into a new decade (according to *some* — see: Farmers’ Almanac’s take), and as we do, it’s important to remember that we need to move our businesses into the new age, too.  Year-over-year, there are changes in the market, in technology, and even in consumer behavior that need to be taken into account […]

We’re officially just a couple of weeks away from entering a new decade, leaving the 2010’s behind. In the last ten years, an almost unbelievable number of things have changed, and they’ve done so drastically, especially in the business and entrepreneur world.  The advancements in technology (which includes more accessible and reliable internet) have changed […]

Whether you’re an entrepreneur or someone working remotely, it’s possible you don’t have a traditional workspace or hold standard work hours. Maybe you don’t even have an actual desk and work from a new location every single day. No matter where you work, a cluttered workspace is distracting and can seriously inhibit your productivity. There […]

Customer service is of increasing importance to all businesses, and there are more tools than ever before that reflect this. We’ve got advanced CRMs hitting the market, insanely capable chatbots, and intuitive help desk software that’s all designed to help businesses offer improved customer service to their clients and save some time and/or money along […]

Business technology trends are typically linear and progressive, telling us a lot about what technology is standard now and what we can expect to need or have available in the future. Having a solid understanding of what’s happening is key, it’s what our customers will come to expect and how we’ll need to evolve in […]

With so much to do, businesses and marketers are increasingly relying on technology and tools that are designed to automate some of the work that we’re doing. We all want more time in our day, and finding ways to cut costs and reduce the need for extra manpower on “non-critical” tasks seems like a good […]

Millennials are the generation that the media loves to hate. We’ve all seen the supposed thought pieces that say Millennials are lazy, entitled, and apparently a little too-obsessed with avocado toast. Plenty of research has shown that this isn’t the case. Instead, many Millennials are driven, especially as employees. They want to work for a […]

Customers have higher expectations than ever before. They expect customer service excellence at every turn; that’s the standard now, not a perk, and if a customer has anything less than what they consider a stellar experience, they’re likely to jump ship and hire one of your competitors instead. A whopping 33% of customers recently surveyed […]

Not long ago, setting up a business phone system for your small business was a tedious and complicated process that often required expensive IT specialists or consultants. Fortunately, a lot has changed, and now freelancers, solopreneurs, and small business owners can choose from a host of easy-to-configure virtual phone systems. This simple, four-step guide will […]

70% of professionals work remotely at least once/week and around 50% of small businesses are home-based. Businesses are moving further away from the full-time traditional office setting, increasing flexibility and making for a happier workforce. However, less water cooler talk and access to the supply closet stocked with 4 different colors of post it notes […]

Do you remember anxiously waiting until 9pm to call your best friend from camp across the country? It’s true, long distance phone calls aren’t nearly as much of a concern as they used to be, with most people shifting more towards cell phone usage instead of relying heavily on landlines, but toll-free numbers still play […]