In recent years, there has been a major upheaval when it comes to what was previously considered “standard” work hours. As mobile technology evolved, businesses expected their employees to be available even after they left the office.   Employees had to frequently take calls on their personal devices, keep up with complex call routing back and forth on […]

Sometimes seemingly small changes can make a huge impact on our day-to-day lives, whether you’re a business owner, a manager, or an employee. Invoicing software that sends clients late reminders can cut back on your admin time, for example, and an updated website can result in a significant increase in conversions. Switching to a virtual […]

When onboarding new employees, a seamless experience is vital in enhancing productivity, strengthening engagement, and reducing turnover rates. This Forbes report shows that organizations with consistent and coordinated onboarding process steps can improve new hire productivity by 54%. With dynamic onboarding programs, new hires learn all that comes with their positions, making it easier for […]

It’s no secret that 2020 changed the world as we know it. Many of us have found that our entire lives now look a little different. It can be unnerving to watch movies where characters are walking around unencumbered by masks, social distancing, or any apparent concerns about a contagious virus.  As our day-to-day lives […]

Customers like businesses who are transparent and proactive in their communication, as opposed to those who make it difficult for customers to get information that they want or need. While this is a great standard, it can undeniably present a challenge to small businesses with limited resources. The solution? Automate customer communication, wherever possible. Human […]

Did you know that if you switch to a new phone provider, you can still carry over your old number with you? There have actually been laws in place to protect your right to do exactly this since 2004. Many of us have likely experienced the temptation to at least consider switching over to a […]

Unless large percentages of your team were already working completely remotely before the pandemic struck, there’s a solid chance that your business operates a little differently in 2019 than it has for the majority of 2020.  While many were left scrambling in 2020, and nobody is looking forward to starting the new year having to […]

The days of pining for a corner office are dwindling at a rapid pace all thanks to advances in cloud communications, the increase in remote working, and business mobility. Sure – it’s beneficial to have a working area that inspires you to do your best work, but that doesn’t mean it has to be in […]

We’re officially just a handful of weeks away from leaving 2020 behind. In the past several months, an unbelievable number of things have changed including the trends for entrepreneurs to watch for.  With a global pandemic, entrepreneurs and businesses all over the world have been forced to get creative with contactless ways of doing business […]

It’s been a whirlwind year, with so many businesses going remote in order to ensure the safety and wellbeing of their teams. So if your business is one of them, then you’ll need to be well-equipped with a full suite of tools to keep you going strong. The good news? There are plenty of professional […]

The business world looks a good bit different now than they did a year ago. More teams have shifted to predominantly or exclusively remote work, and there’s currently no end in sight.  As a result, office-centric businesses that have previously relied on in-person files and hardware within the building to keep the company running have […]

As a business today, you’re likely well aware of the value of data and analytics. You already track your marketing campaigns carefully to see which paid channels are the most successful, and you watch to see which products and services have the best profit margins.  While many businesses understand the importance of in-depth analytics, a […]

A salesperson’s interaction with a potential client is often the only human contact a customer has with your business — and today especially, a majority of those interactions are happening over the phone.  Your sales team is a key component in managing customer expectations and perceptions. Equipping them with the means to communicate and adapt […]

We get it — almost nothing has felt “normal” since the beginning of the COVID-19 pandemic. Even now, with states reopening and social distance guidelines relaxing, businesses are still being affected in a huge way. The reality is that this is our reality for the foreseeable future, and the businesses that are finding ways to […]

When businesses are setting up their communications, there are plenty of different options to choose from. What used to be the standard in-office technology and physical phones, is no longer the norm and businesses are quickly shifting to more flexible communication platforms. Some large corporations buy their entire staff iPhones with their own business numbers, […]

Now that we’ve been social distancing for several weeks, we’ve started to find our groove when it comes to working remotely. Working from home is full of perks like avoiding your commute and having the freedom to work in sweatpants. You gain flexibility in your work schedule and the lack of side conversations allows you […]