Category Archives: Business Technology

A Guide to Virtual Phone Systems

January 9, 2019
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Technology has transformed the office from brick and mortar to anywhere you happen to be—the new office is a virtual office. As technology advances, your business phone system needs to keep pace, and increasingly, businesses of all sizes are turning to virtual phone systems.

How do you know if a virtual phone system is right for your business? What features does it offer? How do you select a virtual phone system provider? This guide will walk you through it all.

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What Is A Virtual Phone Number?

January 4, 2019
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Mobile technology has changed everything. More and more small business owners are leveraging the power of smartphones to run their businesses. But what about making and receiving actual phone calls?

Traditional business telephone systems are expensive and stationary, and your personal number is, well, personal. Virtual phone numbers offer a unique solution to this problem, offering the flexibility of mobile technology, while keeping business and personal numbers separate.

A virtual phone number is a number not physically tied to a dedicated phone line. It’s a cloud-based phone number that allows you to choose which device a call should route to. When someone calls your virtual number, you can take the call on any device, no matter where you are.

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What to Look for in a Virtual PBX Phone System

December 19, 2018
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A virtual PBX can transform your small business, offering increased flexibility, mobility, and efficiency while helping you improve customer service. For these reasons, the virtual PBX market is exploding. With so many options to choose from, it can be difficult to figure out which one is best for your business needs.

A virtual PBX phone system uses the internet instead of traditional phone lines to make, route, and receive calls. Since this type of system doesn’t require any special hardware, you can use it anywhere, on any type of device: mobile phones, tablets, laptops, or desktop computers. This type of phone system also offers business phone features and typically costs a fraction of the price of a landline.

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We’ve released some cool new stuff!

December 12, 2018
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Some of the updates are major changes to existing features, others are minor quality-of-life upgrades, but all put together, they add up in a big way. All said, this is the best Tresta has ever been, and after months of hard work, we’re very excited to share it with you!

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What is a Virtual PBX?

December 6, 2018
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We’ve come a long way from switchboard operators and party lines. A traditional business phone system can be costly, not to mention the hardware equipment. Many companies, both big and small, are switching to a less-expensive, more beneficial option: the virtual PBX (private branch exchange).

A virtual PBX uses the internet rather than traditional phone lines so you make, route, and receive calls—all without the hardware of a traditional phone system. All at a fraction of the cost. And all with the capabilities of a traditional system, plus more. No, it’s not too good to be true.

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Auto-Attendants: Everything You Need to Know

September 19, 2018
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“Auto-attendant” is a term you’ll often hear associated with phone systems. They’re a tremendously useful tool that can be customized to help businesses of all shapes and sizes. We’ve written this to explain the function of an auto-attendant, how it can help your business communicate, and how to configure a Tresta auto-attendant in just a few steps.  

What is an auto attendant?

In the simplest terms, it’s exactly as the name implies: an automated attendant for your phone. You’ve probably dealt with one in the past: Have you ever called your pharmacy and heard “Thank you for calling. To ask about a prescription, press 1. To speak to an associate, press 2”? That was an auto-attendant. It answers calls, plays a pre-recorded greeting, and gives the caller options to route their call. The caller presses the corresponding number on their dialpad and their call is routed—that’s it.

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Call Recording: Everything You Need To Know

July 26, 2018
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We’re fairly certain you know what call recording is. However, you might not know exactly how useful it can be for your business—there are numerous applications and benefits, some of which might surprise you.  We’re here to tell you exactly why you should be recording your business calls. We’ll also go over the various ways to implement call recording and how it works in Tresta.

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Call Forwarding: Everything You Need to Know

July 11, 2018
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Call forwarding is a feature common to most plans on just about every phone system, and Tresta is no different. It’s simple and useful, and there’s a number of different ways to use it to make your life easier, especially when pertaining to business calls. In this guide, we’ll explain what call forwarding is, different ways to use it, and how to configure it in your Tresta system.

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2018 is the Year to Understand Cloud Communications

January 17, 2018
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Everything’s in the cloud these days. Almost overnight, a once fabled buzzword became standard in the zeitgeist of technology, though many people still aren’t sure exactly what it refers to—storing, accessing, or using an application through an internet connection rather than downloading it from software.

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How a Virtual Phone System Helps You Through a Hectic Holiday

December 8, 2017
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how a virtual phone system helps you through the hectic holidays christmas tree lights

 

Ah, the holidays. Carols fill the crisp, winter air as leaves turn golden, then red, then fall to the ground. A familiar feeling of dread creeps into the back of your head with the approach of the most hectic season for just about any business.

Staying organized is paramount during the holidays, and it can seem impossible with tasks piling up on top of whatever personal obligations you and your team members may have.

While not easy, it’s certainly possible to stay afloat during the holidays, and a cutting-edge communication system will help.

A cloud-based virtual phone system like Tresta is packed with features designed to optimize how your team communicates and works together, and might be just what you need to survive the season without a hitch. 

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