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business owner using virtual phone number

What Is A Virtual Phone Number?

In recent years, there has been a major upheaval when it comes to what was previously considered “standard” work hours. As mobile technology evolved, businesses expected their employees to be available even after they left the office.   Employees had to frequently take calls on their personal devices, keep up with complex call routing back and forth on […]

Jillian EnterlineJillian Enterline Senior Digital Marketing Manager
new employee being onboarded

Entrepreneur Tips: Onboarding New Employees

When onboarding new employees, a seamless experience is vital in enhancing productivity, strengthening engagement, and reducing turnover rates. This Forbes report shows that organizations with consistent and coordinated onboarding process steps can improve new hire productivity by 54%. With dynamic onboarding programs, new hires learn all that comes with their positions, making it easier for […]

Jamie LowaryJamie Lowary Communications Specialist
Man reading automated customer communication on laptop

6 Ways to Automate Customer Communication

Customers like businesses who are transparent and proactive in their communication, as opposed to those who make it difficult for customers to get information that they want or need. While this is a great standard, it can undeniably present a challenge to small businesses with limited resources. The solution? Automate customer communication, wherever possible. Human […]

Jamie LowaryJamie Lowary Communications Specialist
business owner communicating remotely

The New Normal in Business Communication

We get it — almost nothing has felt “normal” since the beginning of the COVID-19 pandemic. Even now, with states reopening and social distance guidelines relaxing, businesses are still being affected in a huge way. The reality is that this is our reality for the foreseeable future, and the businesses that are finding ways to […]

Jamie LowaryJamie Lowary Communications Specialist