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Man reading automated customer communication on laptop

6 Ways to Automate Customer Communication

Customers like businesses who are transparent and proactive in their communication, as opposed to those who make it difficult for customers to get information that they want or need. While this is a great standard, it can undeniably present a challenge to small businesses with limited resources. The solution? Automate customer communication, wherever possible. Human […]

Jamie LowaryJamie Lowary Communications Specialist
employee working remotely and communicating with her team

Communication Trends to Expect in 2021

Communication trends have been evolving rapidly in the business world ever since technology started developing at a quick pace.  Few things, however, have shifted trends in communication as swiftly and significantly as the COVID-19 pandemic, which essentially forced approximately 51% of Americans to work from home (some for the first time ever).  Nothing changes communication […]

Jamie LowaryJamie Lowary Communications Specialist
entrepreneur working on an idea

How To Protect Your Intellectual Property & Grow Your Brand

Intangible assets such as your ideas, inventions, and even creative assets provide substantial value to your brand and the goods or services your business delivers. Your business is different than the rest, and your value proposition is absolutely worth protecting. That’s why businesses of all sizes should consider implementing an intellectual property (IP) strategy – […]

Jamie LowaryJamie Lowary Communications Specialist
online customer experience

Customer Experience Statistics of 2020

We hear the terms “customer experience” and “CX” everywhere, but what do they really mean? John Foley from Oracle defines customer experience as “the idea that businesses can use everything they know about a customer to personalize and maximize the transaction at every touchpoint and across business channels – in the store, on the phone, […]

Jamie LowaryJamie Lowary Communications Specialist
business owner selecting a business phone number

How to Get a Business Phone Number

There’s a lot to set up when you’re launching your business. You need to set up a website, find an office space, acquire business licenses and necessary permits, and more. You’ll also want to set up a business phone number. Fortunately, while everything else on that list takes a little bit of time and research, […]

Jamie LowaryJamie Lowary Communications Specialist