Over the last decade, new applications for businesses have almost doubled. As the barrier of business ownership becomes lower, things are taking a more unconventional route. You don’t even need a storefront or an office anymore; all you need is a website. Just because you can skip some of the traditional steps, however, doesn’t mean […]

When people think of a freelance writing or content marketing career, they often picture something that’s much more glamorous than reality. They think about writers sipping margaritas on pristine beaches with white sand while they work, or people getting to interview well-known industry influencers. To actually have a successful freelance writing business, however, it’s a […]

Think fast: How many phone calls does your business make and receive, on average, in a single day? Factor in sales calls, client pitches and ongoing reviews, discussions with vendors, customer service calls, and internal meetings. There’s a good chance that you’re making and receiving a shocking number of calls daily, as is everyone else […]

In recent years, there has been a major upheaval when it comes to what was previously considered “standard” work hours. As mobile technology evolved, businesses expected their employees to be available even after they left the office.   Employees had to frequently take calls on their personal devices, keep up with complex call routing back and forth on […]

Sometimes seemingly small changes can make a huge impact on our day-to-day lives, whether you’re a business owner, a manager, or an employee. Invoicing software that sends clients late reminders can cut back on your admin time, for example, and an updated website can result in a significant increase in conversions. Switching to a virtual […]

When onboarding new employees, a seamless experience is vital in enhancing productivity, strengthening engagement, and reducing turnover rates. This Forbes report shows that organizations with consistent and coordinated onboarding process steps can improve new hire productivity by 54%. With dynamic onboarding programs, new hires learn all that comes with their positions, making it easier for […]

For the past decade, there has been article after article claiming that Millennials are ruining everything from breakfast foods to the napkin industry, and there’s no denying that Millennial culture has made an impact on the business world. “Ruined” definitely isn’t the word that we’d use, however. Millennials have a tendency to research more, to […]

It’s no secret that 2020 changed the world as we know it. Many of us have found that our entire lives now look a little different. It can be unnerving to watch movies where characters are walking around unencumbered by masks, social distancing, or any apparent concerns about a contagious virus.  As our day-to-day lives […]

Customers like businesses who are transparent and proactive in their communication, as opposed to those who make it difficult for customers to get information that they want or need. While this is a great standard, it can undeniably present a challenge to small businesses with limited resources. The solution? Automate customer communication, wherever possible. Human […]

Did you know that if you switch to a new phone provider, you can still carry over your old number with you? There have actually been laws in place to protect your right to do exactly this since 2004. Many of us have likely experienced the temptation to at least consider switching over to a […]

That’s it – after about 1,000 months, 2020 is finally in the books – and we couldn’t be more relieved. Now that it’s a brand new year, and it’s starting to look like there’s a light at the end of the Pandemic tunnel, it’s time to refocus – and while we’re still all about building […]

Unless large percentages of your team were already working completely remotely before the pandemic struck, there’s a solid chance that your business operates a little differently in 2019 than it has for the majority of 2020.  While many were left scrambling in 2020, and nobody is looking forward to starting the new year having to […]

Communication trends have been evolving rapidly in the business world ever since technology started developing at a quick pace.  Few things, however, have shifted trends in communication as swiftly and significantly as the COVID-19 pandemic, which essentially forced approximately 51% of Americans to work from home (some for the first time ever).  Nothing changes communication […]

The far-reaching potential of the internet has made it more difficult than ever for your business to stand out from the competition. Companies from the opposite side of the globe can now accurately advertise to your audience with laser-focused targeting, giving you thousands of businesses to compete with. As if it wasn’t difficult enough when […]

Over the past ten years, there’s been a distinct shift in how the business world works. While it seemed radical early on, some brands started to incorporate remote working into their operations process. At first, many allowed the option on for special occasions, like when employees would otherwise have to call out because a child […]

The days of pining for a corner office are dwindling at a rapid pace all thanks to advances in cloud communications, the increase in remote working, and business mobility. Sure – it’s beneficial to have a working area that inspires you to do your best work, but that doesn’t mean it has to be in […]