Category Archives: Small Business Phone Systems

How to Get a Business Phone Number

May 21, 2019

It seems like such a small detail, finding and choosing a business phone number, until it’s actually time for you to do exactly that. Then it’s clear that there are a number of different decisions and considerations involved in the process, and that there’s a lot of pressure to choose the right one.

What type of number should you get? What services and call features do you need? Do you want to be lugging around multiple phones, and how should you choose from the many providers and carriers out there?

If you’re currently in the middle of the decision making process, we’re here to help. We’ll take you step by step through the process of narrowing down what you need and want so that when you’re finding a business phone number, you’ll be able to choose the right one the first time around.


What is Virtual Voicemail?

May 8, 2019

What is Virtual Voicemail

Virtual voicemail allows you to present callers with a professional voicemail experience when you can’t answer the phone. It often includes a variety of features including custom greetings, a visual interface that displays messages, and customizable voicemail boxes. With virtual voicemail, you can better serve your clients and meet your goals with ease.


How to Port Your Phone Number to a New Provider

April 16, 2019

Porting your phone number to a new provider

Did you know that if you switch things up and get a new plan with a new phone provider, you can still carry over your old number with you?

There have actually been laws in place to protect your right to do exactly this since 2004.

While many of us have likely experienced the temptation to at least consider switching over to a new provider for reasons ranging from customer service issues to better pricing, the thought of getting a new number after everyone has had it for fifteen years is almost unbearable. The ability to port your number to a new provider is the best solution for most people in this situation.

There are plenty of reasons you want to keep the same number, after all, especially if it’s a business number that your customers use to get in touch. The last thing you need is to lose clients because they didn’t get the message about your new digits.

And contrary to popular misconception, porting a phone number to a new provider is actually a pretty easy process, and it’s often an inexpensive one, too. Let’s take a look at how it works.


How to Turn Your Smartphone Into a Mobile Office

April 8, 2019

The idea of handling business from a smartphone isn’t new to anyone at this point. Emails, finances, note-taking, payroll, and more can all be managed from the pocket-sized device.

In fact, a Forbes survey found that 9 out of 10 executives use smartphones for business, and 10 percent of those surveyed said smartphones were their exclusive device for day-to-day decisions.

Everyone and their mother has one in their pocket these days, and it’s difficult to dispute the unparalleled convenience they offer. Your phone is always there, regardless of where your day takes you.

If you depend on a smartphone for even part of your business operations, it’s worth it to optimize what’s possible from your phone.

With a virtual phone system like Tresta, your phone becomes a bona-fide mobile office, putting your business communications entirely in the palm of your hand. Read on to find out just how easy it is to turn your smartphone into a mobile office.


Your Guide to Finding a Business Phone Provider

February 28, 2019


A phone call is often the first interaction a customer will have with your business. If you’re still using your personal phone number to run your business, you’re running the risks of bad first impressions and missed opportunities. To project the image of a professional, well-run company, you need a scalable business phone system that keeps you and your employees connected wherever you are, and delivers powerful features like auto attendant, call routing, and call analytics.

Today’s business phone system providers offer a broad range of features and functionality that are accessible to everyone from solo entrepreneurs to companies that employ workers across multiple locations. We’ve created this guide to help you understand the various types of solutions and find the best business phone provider for your needs.



A Guide to Virtual Phone Systems

January 9, 2019

Technology has transformed the office from brick and mortar to anywhere you happen to be—the new office is a virtual office. As technology advances, your business phone system needs to keep pace, and increasingly, businesses of all sizes are turning to virtual phone systems.

How do you know if a virtual phone system is right for your business? What features does it offer? How do you select a virtual phone system provider? This guide will walk you through it all.


What Is A Virtual Phone Number?

January 4, 2019

Mobile technology has changed everything. More and more small business owners are leveraging the power of smartphones to run their businesses. But what about making and receiving actual phone calls?

Traditional business telephone systems are expensive and stationary, and your personal number is, well, personal. Virtual phone numbers offer a unique solution to this problem, offering the flexibility of mobile technology, while keeping business and personal numbers separate.

A virtual phone number is a number not physically tied to a dedicated phone line. It’s a cloud-based phone number that allows you to choose which device a call should route to. When someone calls your virtual number, you can take the call on any device, no matter where you are.


What to Look for in a Virtual PBX Phone System

December 19, 2018

A virtual PBX can transform your small business, offering increased flexibility, mobility, and efficiency while helping you improve customer service. For these reasons, the virtual PBX market is exploding. With so many options to choose from, it can be difficult to figure out which one is best for your business needs.

A virtual PBX phone system uses the internet instead of traditional phone lines to make, route, and receive calls. Since this type of system doesn’t require any special hardware, you can use it anywhere, on any type of device: mobile phones, tablets, laptops, or desktop computers. This type of phone system also offers business phone features and typically costs a fraction of the price of a landline.


What is a Virtual PBX?

December 6, 2018

We’ve come a long way from switchboard operators and party lines. A traditional business phone system can be costly, not to mention the hardware equipment. Many companies, both big and small, are switching to a less-expensive, more beneficial option: the virtual PBX (private branch exchange).

A virtual PBX uses the internet rather than traditional phone lines so you make, route, and receive calls—all without the hardware of a traditional phone system. All at a fraction of the cost. And all with the capabilities of a traditional system, plus more. No, it’s not too good to be true.


Auto-Attendants: Everything You Need to Know

September 19, 2018

“Auto-attendant” is a term you’ll often hear associated with phone systems. They’re a tremendously useful tool that can be customized to help businesses of all shapes and sizes. We’ve written this to explain the function of an auto-attendant, how it can help your business communicate, and how to configure a Tresta auto-attendant in just a few steps.  

What is an auto attendant?

In the simplest terms, it’s exactly as the name implies: an automated attendant for your phone. You’ve probably dealt with one in the past: Have you ever called your pharmacy and heard “Thank you for calling. To ask about a prescription, press 1. To speak to an associate, press 2”? That was an auto-attendant. It answers calls, plays a pre-recorded greeting, and gives the caller options to route their call. The caller presses the corresponding number on their dialpad and their call is routed—that’s it.