Category Archives: Small Business Phone Systems

A Guide to Virtual Phone Systems

January 9, 2019
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Technology has transformed the office from brick and mortar to anywhere you happen to be—the new office is a virtual office. As technology advances, your business phone system needs to keep pace, and increasingly, businesses of all sizes are turning to virtual phone systems.

How do you know if a virtual phone system is right for your business? What features does it offer? How do you select a virtual phone system provider? This guide will walk you through it all.

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What Is A Virtual Phone Number?

January 4, 2019
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Mobile technology has changed everything. More and more small business owners are leveraging the power of smartphones to run their businesses. But what about making and receiving actual phone calls?

Traditional business telephone systems are expensive and stationary, and your personal number is, well, personal. Virtual phone numbers offer a unique solution to this problem, offering the flexibility of mobile technology, while keeping business and personal numbers separate.

A virtual phone number is a number not physically tied to a dedicated phone line. It’s a cloud-based phone number that allows you to choose which device a call should route to. When someone calls your virtual number, you can take the call on any device, no matter where you are.

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What to Look for in a Virtual PBX Phone System

December 19, 2018
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A virtual PBX can transform your small business, offering increased flexibility, mobility, and efficiency while helping you improve customer service. For these reasons, the virtual PBX market is exploding. With so many options to choose from, it can be difficult to figure out which one is best for your business needs.

A virtual PBX phone system uses the internet instead of traditional phone lines to make, route, and receive calls. Since this type of system doesn’t require any special hardware, you can use it anywhere, on any type of device: mobile phones, tablets, laptops, or desktop computers. This type of phone system also offers business phone features and typically costs a fraction of the price of a landline.

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What is a Virtual PBX?

December 6, 2018
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We’ve come a long way from switchboard operators and party lines. A traditional business phone system can be costly, not to mention the hardware equipment. Many companies, both big and small, are switching to a less-expensive, more beneficial option: the virtual PBX (private branch exchange).

A virtual PBX uses the internet rather than traditional phone lines so you make, route, and receive calls—all without the hardware of a traditional phone system. All at a fraction of the cost. And all with the capabilities of a traditional system, plus more. No, it’s not too good to be true.

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Auto-Attendants: Everything You Need to Know

September 19, 2018
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“Auto-attendant” is a term you’ll often hear associated with phone systems. They’re a tremendously useful tool that can be customized to help businesses of all shapes and sizes. We’ve written this to explain the function of an auto-attendant, how it can help your business communicate, and how to configure a Tresta auto-attendant in just a few steps.  

What is an auto attendant?

In the simplest terms, it’s exactly as the name implies: an automated attendant for your phone. You’ve probably dealt with one in the past: Have you ever called your pharmacy and heard “Thank you for calling. To ask about a prescription, press 1. To speak to an associate, press 2”? That was an auto-attendant. It answers calls, plays a pre-recorded greeting, and gives the caller options to route their call. The caller presses the corresponding number on their dialpad and their call is routed—that’s it.

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5 Reasons to Stop Using Your Personal Phone Number for Business

August 27, 2018
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Do you run your own business? Are you in the process of starting one up? If so, congratulations! You’ve got some work to do. Somewhere along the way, you might’ve stopped and asked yourself, “How are customers going to get in touch with me?”, and the ways to answer that question are more numerous than ever. But you still need a phone and more importantly, a phone number. You might think the number you already use for personal calls can do the trick, eliminating your need for another phone number. We wouldn’t recommend that. Though it seems convenient and easy at first, using your personal phone number for your business will almost certainly cause you unnecessary headaches. Here are five reasons why:

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Call Recording: Everything You Need To Know

July 26, 2018
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We’re fairly certain you know what call recording is. However, you might not know exactly how useful it can be for your business—there are numerous applications and benefits, some of which might surprise you.  We’re here to tell you exactly why you should be recording your business calls. We’ll also go over the various ways to implement call recording and how it works in Tresta.

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Call Forwarding: Everything You Need to Know

July 11, 2018
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Call forwarding is a feature common to most plans on just about every phone system, and Tresta is no different. It’s simple and useful, and there’s a number of different ways to use it to make your life easier, especially when pertaining to business calls. In this guide, we’ll explain what call forwarding is, different ways to use it, and how to configure it in your Tresta system.

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The 2 Tools That Will Reinvent Your Phone Experience

May 1, 2018
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If you’re a sole proprietor, your days are hectic. Marketing, accounting, sales, and administrative tasks fall squarely on your shoulders. While this gives you greater control over the operations of your business, it also requires plenty of time and careful attention. That leaves little time for answering calls, which are one of your leading sources for new business. Trying to juggle phone calls with the rest of your daily tasks puts you in a position to deliver a less-than-stellar phone experience to your callers or worse, send them to voicemail. Sending customers to voicemail regularly is egregious in any capacity, but even worse if you use a personal phone for business matters—it’s just unprofessional.

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Customer Communication: Knowing When to Call Instead of Hitting “Reply”

March 20, 2018
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There’s no denying it: hitting “reply” on an email instead of picking up the phone  is more often than not the route you want to take, especially on, say, a Monday morning. It’s fast, it’s easy, and quite frankly, dealing with every single issue that came across your desk with a phone call would get annoying very quickly. There are a lot of situations, however, where the personalized and conversational nature of a phone call is the better way to get your point across. Identifying when and how to best communicate over the phone is the key to optimized communication.

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