Have you ever experienced the frustration of wanting to reach a business, only to find yourself being put through a general call menu that doesn’t include the option you need? This can be nearly rage-inducing when you’re trying to reach a team member who has been helping you or who you trust but instead find […]

A salesperson’s interaction with a potential client is often the only human contact a customer has with your business — and today especially, a majority of those interactions are happening over the phone.  Your sales team is a key component in managing customer expectations and perceptions. Equipping them with the means to communicate and adapt […]

We get it — almost nothing has felt “normal” since the beginning of the COVID-19 pandemic. Even now, with states reopening and social distance guidelines relaxing, businesses are still being affected in a huge way. The reality is that this is our reality for the foreseeable future, and the businesses that are finding ways to […]

With remote working on the rise, it’s super important to maintain top-notch communication with your team and your clients. Even though your coworkers are no longer located “around the corner”, they still need to hear from you. In addition, your clients are calling to ask questions, book appointments, and you’ll want to assure them that […]

Does your startup have a business phone system that’s working for you? Plenty of startups don’t, believe it or not. They start out relying entirely on messenger and email communication, using the occasional Skype call or Google Hangouts as needed for face-to-face calls. Eventually, many move to an in-office system, grounding their business and their […]

Now that we’ve been social distancing for several weeks, we’ve started to find our groove when it comes to working remotely. Working from home is full of perks like avoiding your commute and having the freedom to work in sweatpants. You gain flexibility in your work schedule and the lack of side conversations allows you […]

In a time like the coronavirus pandemic we’re currently experiencing, social distancing and staying home as much as possible is the responsible thing to do. While we’re all isolating ourselves from others, communication is more important than ever before — especially for businesses who may be working remotely for the first time. Communication is key, […]

The coronavirus pandemic and social distancing have many of us working from home for the first time ever. Making the shift to remote work comes with challenges like learning to be isolated from your team and dealing with your dog following you around all day. While these challenges are certainly a shock to your routine, […]

Over the past two months, many businesses that previously had staff working full-time and in-house were forced to adjust to a new reality: Most (if not all) of their staff was suddenly working from home, potentially spread out across a wider geographic region.  It wasn’t just freelancers, consultants, and third-party vendors that you had to […]

The number of remote workers has been rapidly increasing over the past five years, and in early 2020, 3.4% of U.S. workers worked remotely, accounting for millions of individuals.  Today, the coronavirus crisis has increased the need for remote work in almost every business. As businesses across the world faced immediate and unprecedented in-office shutdowns […]

Twenty years ago, somebody would have thought you were crazy if you talked about entrepreneurship the way some people do now. It’s a chance to earn more while you see more, potentially traveling the world! Or at least while you can work from home and take the afternoon away from the office to get your […]

Over the past decade, there have been countless lists and articles published about all the things that Millennials are killing. But seeing as how Millennials and Gen Z now make up almost 40% of the workforce (in 2016, according to Pew Research data, Millennials became the largest generation in the labor force) – and that […]

Millennials are the generation that the media loves to hate. We’ve all seen the supposed thought pieces that say Millennials are lazy, entitled, and apparently a little too-obsessed with avocado toast. Plenty of research has shown that this isn’t the case. Instead, many Millennials are driven, especially as employees. They want to work for a […]

Increasing numbers of teams are working remotely, whether they’re working with a few external third party members like freelancers or if their entire team is spread out across multiple zip codes (or continents). This presents a new challenge that many businesses haven’t experienced before: how to manage a remote team as effectively as they would […]

70% of professionals work remotely at least once/week and around 50% of small businesses are home-based. Businesses are moving further away from the full-time traditional office setting, increasing flexibility and making for a happier workforce. However, less water cooler talk and access to the supply closet stocked with 4 different colors of post it notes […]

The idea of handling business from a smartphone isn’t new to anyone at this point. Emails, finances, note-taking, payroll, and more can all be managed from the pocket-sized device. In fact, a Forbes survey found that 9 out of 10 executives use smartphones for business, and 10 percent of those surveyed said smartphones were their […]