Did you know that if you switch to a new phone provider, you can still carry over your old number with you? There have actually been laws in place to protect your right to do exactly this since 2004. Many of us have likely experienced the temptation to at least consider switching over to a […]

Unless large percentages of your team were already working completely remotely before the pandemic struck, there’s a solid chance that your business operates a little differently in 2019 than it has for the majority of 2020.  While many were left scrambling in 2020, and nobody is looking forward to starting the new year having to […]

Communication trends have been evolving rapidly in the business world ever since technology started developing at a quick pace.  Few things, however, have shifted trends in communication as swiftly and significantly as the COVID-19 pandemic, which essentially forced approximately 51% of Americans to work from home (some for the first time ever).  Nothing changes communication […]

Over the past ten years, there’s been a distinct shift in how the business world works. While it seemed radical early on, some brands started to incorporate remote working into their operations process. At first, many allowed the option on for special occasions, like when employees would otherwise have to call out because a child […]

The days of pining for a corner office are dwindling at a rapid pace all thanks to advances in cloud communications, the increase in remote working, and business mobility. Sure – it’s beneficial to have a working area that inspires you to do your best work, but that doesn’t mean it has to be in […]

While COVID-19 may have thrown a wrench into small businesses ’ plans this year, the good news is there are plenty of strategies that you can still use to grow your small business in 2021. These include strategies that will work around the restrictions the pandemic has placed on businesses of all shapes and sizes […]

We’re officially just a handful of weeks away from leaving 2020 behind. In the past several months, an unbelievable number of things have changed including the trends for entrepreneurs to watch for.  With a global pandemic, entrepreneurs and businesses all over the world have been forced to get creative with contactless ways of doing business […]

2020 has shined a light on remote working like no year before. Teams all over the world transitioned to working from home in the matter of days, and research points to the shift being a permanent one. A recent Gartner poll shows that 48% of employees will continue to work remotely at least part of […]

Some businesses have always been run through a virtual organization system, but we’ve certainly seen a dramatic increase this year due to safety concerns surrounding the COVID-19 pandemic. Business owners and employees are working from home, and they may be spread across the same city or even across different continents.  It goes without saying that […]

It’s been a whirlwind year, with so many businesses going remote in order to ensure the safety and wellbeing of their teams. So if your business is one of them, then you’ll need to be well-equipped with a full suite of tools to keep you going strong. The good news? There are plenty of professional […]

The business world looks a good bit different now than they did a year ago. More teams have shifted to predominantly or exclusively remote work, and there’s currently no end in sight.  As a result, office-centric businesses that have previously relied on in-person files and hardware within the building to keep the company running have […]

As a business today, you’re likely well aware of the value of data and analytics. You already track your marketing campaigns carefully to see which paid channels are the most successful, and you watch to see which products and services have the best profit margins.  While many businesses understand the importance of in-depth analytics, a […]

Have you ever experienced the frustration of wanting to reach a business, only to find yourself being put through a general call menu that doesn’t include the option you need? This can be nearly rage-inducing when you’re trying to reach a team member who has been helping you or who you trust but instead find […]

A salesperson’s interaction with a potential client is often the only human contact a customer has with your business — and today especially, a majority of those interactions are happening over the phone.  Your sales team is a key component in managing customer expectations and perceptions. Equipping them with the means to communicate and adapt […]

We get it — almost nothing has felt “normal” since the beginning of the COVID-19 pandemic. Even now, with states reopening and social distance guidelines relaxing, businesses are still being affected in a huge way. The reality is that this is our reality for the foreseeable future, and the businesses that are finding ways to […]

With remote working on the rise, it’s super important to maintain top-notch communication with your team and your clients. Even though your coworkers are no longer located “around the corner”, they still need to hear from you. In addition, your clients are calling to ask questions, book appointments, and you’ll want to assure them that […]