There’s no denying it: hitting “reply” on an email instead of picking up the phone is more often than not the route you want to take, especially on, say, a Monday morning. It’s fast, it’s easy, and quite frankly, dealing with every single issue that came across your desk with a phone call would get annoying very quickly. There are a lot of situations, however, where the personalized and conversational nature of a phone call is the better way to get your point across. Identifying when and how to best communicate over the phone is the key to optimized communication.READ MORE
Category Archives: Customer Service
Running a business from home can feel like a disadvantage. Yet, it’s no secret the way small businesses operate is changing – remote work is more prevalent than ever.
It’s feasible to sustain a business from home successfully just as you could from any office. The key to competing with larger businesses is recognizing your advantage: superior service.
A survey conducted by American Express found that 81 percent of respondents thought smaller companies placed greater emphasis on service than bigger companies.
If your business provides superior, stress-free service to customers, it won’t matter if you’re based from home or from a trendy office space in the city.
A virtual phone system places your home-based business on a level playing field with larger competitors in two important ways. Here’s what you need to know.READ MORE
The internet has certainly made life easier. But when it comes to doing business, phone calls still reign supreme. Did you know that 75 percent of customers think calling is the quickest way to get a response?
Today’s virtual phone systems make managing your business over the phone easier than ever. Modern systems handle much more than you might think! Here are five surprising things a virtual phone service will do for your business.READ MORE
It seems like the most profitable businesses get flooded with new customers non-stop, while the reality is slightly different: their current customers are sticking around, generating consistent value.
Loyal customers are worth more to your business and are worth 10 times their first purchase. Existing customers are also 50 percent more likely to try your new products, and spend 31 percent more than your new customers.
The problem: it can be tough for small businesses to provide quality service. Great service doesn’t come cheap.
A virtual phone system helps you create a customer service process that’s efficient without blowing your budget. Here’s how your cloud phone system will drive customer loyalty and help you build your business.READ MORE
The holidays are such a stressful time – we’re all feeling the strain.
Between the pull of work and obligations with friends and family, the last few months of the year get filled up fast. The to-do lists become a mile long and everyone starts mentioning how they could really use a clone.
Businesses feel the same strain and stresses during the holidays. Except, on top of their personal and work obligations, they also have to make their customers happy. Quite the undertaking.
The good news is that great customer service isn’t about grand gestures or giant budgets, but rather using the Golden Rule – treat others as you want to be treated – as your guide.
Here’s a list of ten ways to make your customers so insanely happy that they’ll stick around in the new year.READ MORE
Running a business is expensive. Between the employees, the supplies, rent and utilities, it’s no wonder so many businesses struggle to exist for five years.
And then things break.READ MORE