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Man reading automated customer communication on laptop

6 Ways to Automate Customer Communication

Customers like businesses who are transparent and proactive in their communication, as opposed to those who make it difficult for customers to get information that they want or need. While this is a great standard, it can undeniably present a challenge to small businesses with limited resources. The solution? Automate customer communication, wherever possible. Human […]

Jamie LowaryJamie Lowary Communications Specialist
employee working remotely and communicating with her team

Communication Trends to Expect in 2021

Communication trends have been evolving rapidly in the business world ever since technology started developing at a quick pace.  Few things, however, have shifted trends in communication as swiftly and significantly as the COVID-19 pandemic, which essentially forced approximately 51% of Americans to work from home (some for the first time ever).  Nothing changes communication […]

Jamie LowaryJamie Lowary Communications Specialist
online customer experience

Customer Experience Statistics of 2020

We hear the terms “customer experience” and “CX” everywhere, but what do they really mean? John Foley from Oracle defines customer experience as “the idea that businesses can use everything they know about a customer to personalize and maximize the transaction at every touchpoint and across business channels – in the store, on the phone, […]

Jamie LowaryJamie Lowary Communications Specialist
man on phone in home office

Can a Virtual Phone System Make Your Home-Based Business More Competitive?

Running a business from home can feel like a disadvantage. Yet, it’s no secret the way small businesses operate is changing – remote work is more prevalent than ever. It’s feasible to sustain a business from home successfully just as you could from any office. The key to competing with larger businesses is recognizing your advantage: superior service. A […]

Jamie LowaryJamie Lowary Communications Specialist
Woman calling a business

4 Sure Fire Ways a Virtual Phone System Drives Loyal Customers

It seems like the most profitable businesses get flooded with new customers non-stop, while the reality is slightly different: their current customers are sticking around, generating consistent value.  Loyal customers are worth more to your business and are worth 10 times their first purchase. Existing customers are also 50 percent more likely to try your […]

Jamie LowaryJamie Lowary Communications Specialist