What is a Virtual Business Number?< BACK

July 2, 2019
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Starting and running a business has so many moving parts that are difficult to keep up with, and so many of those moving parts are so expensive. It’s no surprise that most small business owners end up working overtime to make their new venture a success, sacrificing a work-life balance to try to make their dreams a reality.

This is much easier to do with the right tools in place, and fortunately there are a large number of resources that can help small business owners find smarter, more efficient, and more cost-effective ways to do things. 

A virtual business number is the perfect example of a tool that can make time management simpler, improve customer service, and give your credibility a boost in the process. 

So What Is a Virtual Business Number? 

A virtual business number is essentially an extra phone line that’s added to an existing phone that you already have. You can access a second number and all the features that come with that — including voicemail and more — from your current phone without having to buy another one. This saves you a second payment plan and keeps you from scrambling to make sure you have not one but two sets of equipment on you at all times.

Virtual business numbers allow you to take calls and make calls with a separate phone number, keeping your personal phone number secure. Elite services like Tresta will also give you additional features, like the ability to set up call-routing or business-specific voicemails. It really is as if someone is calling a completely different phone, but it’s much more affordable and convenient for the business owner. 

How Does It Work? 

If this all sounds a little complicated, don’t worry — it’s easier than you’d think! 

Start by downloading Tresta’s mobile app, which is available for iPhone and Android devices. All you need to do is keep this app on your phone, and through it you can make and accept calls, and even send users to a voicemail or answering service specifically for your business

You can check your voicemails here, add in new customer contact information, and access call recordings at any time. You’ll also always know which line someone is calling through, so you won’t pick up the phone at 1AM worried it’s a family emergency only to have an angry customer on the line. Since you can set “off hours” for the business line, this could be prevented entirely, keeping that call from reaching you directly. 

When you set up your virtual business number with Tresta, you have the option to choose from a local number that matches the location of your business or a toll-free number, giving you full control over the impression you want to make. 

Why You Need One 

Virtual business numbers can work well for anyone who needs to have an individual phone line for the work they do. Business owners are obvious candidates for this, but having virtual phone lines for your key employees can be a great choice, too. 

Anyone in a semi-public position getting a lot of calls but who also wants some separation in their personal life could benefit immensely here, and it could make a huge impact on those trying to establish a healthier work-life balance.

With a virtual business number, you can safely enter the number into public, online directories. You don’t have to worry that potential customers will be frustrated when you answer but can’t help them at 9 o’clock at night. Set ‘off’ hours during your time at home, and send users through an automated system, either to your voicemail or to an answering service, so everyone wins. 

These numbers have many more benefits outside of establishing a better separation between work and personal, however, that shouldn’t be ignored. They include:

  • Giving you more credibility. Your business looks more established if you have a separate phone line and can confidently answer “Tresta virtual phone numbers, David speaking” instead of just “Uh, hello?” 
  • Call routing comes for free, with no cost to forward calls. This isn’t the case with many traditional phone lines, and this advantage can ensure that your customer’s needs are met sooner and more efficiently, which is a win-win for everyone.  
  • The ability to set up custom greetings and business voicemails. Again, you don’t want someone to call a virtual number for your business and still get your business voicemail. Take things a step further and help your business make a powerful first impression with small details like custom greetings. It will make it easier for new customers to trust your business as one they can count on. 
  • There’s no contract. Start with a 30 day free trial. Cancel anytime; we aren’t a conventional phone line, so we won’t hold you to any expensive, hard-to-get-out-of contracts. 

Is It Secure? 

Not all virtual business numbers are created equal, and security should be a paramount concern when you’re looking into what option is right for you. 

Here at Tresta, we can attest that security and reliability are of paramount importance. All of our apps — desktop included! — have top quality security measures in place, protecting you, your business, and your clients from online security threats. 

 


 

Virtual business phone numbers are an outstanding tool that benefit business owners and even, in some cases, their employees. They’re an essential resource to give you peace of mind that your customers are being taken care of while you get to take care of your family at home, allowing your business to shine at all hours and giving you an off-switch at the same time. 

The ideal virtual number will offer full control and customization, even letting you choose what type of number you want to create. Tresta provides unlimited usage with no contract weighing you down, and a full range of features like call routing, analytics, and extensions that either aren’t available or must be paid for a-la-carte with most conventional companies. 

When you choose a virtual number, make sure that you’re going with the provider who is offering you all of the support you need and, preferably, with no strings attached. We offer all of this at Tresta, and we can’t wait to help you get started. 

Want to learn more about how a virtual business number can help you? Start your 30-day free trial with us today.

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