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The One Epic Myth That Is Sending Voicemail To An Early Grave

People north of 40 are schizophrenic about voicemail. People under 35 scarcely ever use it.” Michael Schrage, a research fellow at the MIT Sloan School of Management’s Center for Digital Business

Voicemail: It’s a waste of my time.

I’m not totally uncool; I see exactly why my peers hate using voicemail. It’s an extra step and a potential waste of time in order to derive a small bit of information. But are we really spending more time on voicemail or email or text messaging?

I have a hunch the answer is no.

The Huffington Post reported that we spend 3.2 hours per day on work email alone; add in personal email and that number doubles. In the same poll, nearly 40 percent of workers admitted they would love to get fewer emails.

What about texting? It looks like it eats up a lot of productivity time too. Informate found that people in the US spend more time texting than 11 other countries. We are also sending more texts than we are placing phone calls.

Comparison Chart of Time Spent on Text Messaging
On average, US smartphone users answer six phone calls per day, send and receive 32 texts and spend 14 minutes. on Chat/VOIP apps per day. Source: Informate

So, is voicemail really the culprit of people being unproductive at work? According to Careerbuilder, it doesn’t even make the cut. In fact, US employers site the top five ways employees are wasting their time as:

  1. Placing personal phone calls and texting.
  2. Participating if office gossip.
  3. Surfing the internet.
  4. Spending time on social media.
  5. Taking snack and smoke breaks.
Careerbuilder's Employee Productivity Infographic voicemail cloud phone

With all the vitriol voicemail has been getting for being a time waster, it doesn’t appear on this list. Check out the infographic below to learn more about how people are wasting their working hours on.

What’s with all the guff?

Worldwide, society has rapidly become dependent on the instant gratification of text messages, social media and email. But are we really so put out by hitting one or two more buttons to retrieve a recorded message? What about the human connection of hearing a message and returning a call?

These questions call up the boneless blubber people from Pixar’s Wall-e and I become frightened.

I worry that the more we consume and the less time we spend connecting with our customers, our colleagues, or our family and friends, the closer we get to becoming soda swilling smartphone monsters who are incapable of basic conversation.

Voicemail gives the listener something they will never get from an email or a text message: context. It’s almost impossible to read inflection or tone in type, so hearing a caller’s voice is a gift; you get a sense of the caller’s mood and how you can best help them.

A vague text message can’t do that.

Instead of eliminating voicemail altogether, there are ways to make it a dynamic tool that makes retrieving messages a breeze and connecting with people easier than ever before.

Read on for some quick facts about Visual Voicemail.

Visual Voicemail: The solution for voicemail haters.

Haters are gonna hate, and that includes those who are anti-voicemail. Yet, there is a solution for people who aren’t quite ready to kick this feature out of bed.

Tresta offers Visual Voicemail and it was created with instant gratification in mind. With Visual Voicemail, you can:

  • Receive voicemail messages as emails.
  • Customize routing to ensure messages from important calls aren’t being missed.
  • Share and collaborate on messages with your colleagues.
  • Get your messages on any device.
  • Forget about losing voicemails with unlimited storage.

Voicemail isn’t an antiquated business tool. With Visual Voicemail, you can turn the tables so that your messages perform for you instead of against you.

Want to see our voicemail feature in action? Give us a try! Get 30 days of cloud phone free for your business.

What is your take on voicemail? Tell us your thoughts in the comments!